Bailey Bruce
Bothell,US
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Complex General Manager (Multi-Unit)
Tutta Bella Neapolitan Pizzeria
03.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
Assistant Manager/Bartender
Instrumental Hospitality
03.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
New Restaurant Opening Team Lead
Snooze
02.2021 - 06.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Bartender/Server/FOH Lead
Tutta Bella
03.2019 - 02.2021
- Interacted with customers in a personable and professional manner, delivering a memorable dining experience
- Demonstrated expertise in mixology, preparing high-quality beverages that complemented the restaurant's offerings
- Trained and supervised employees, promoting teamwork and elevating service standards
Shift Supervisor, Management
Starbucks Coffee
09.2018 - 03.2019
- Led store operations, ensuring smooth cash management and high customer satisfaction
- Mentored team members, fostering growth and enhancing service quality
- Oversaw daily operations, contributing to efficient store management and customer loyalty
Sales Lead, Management
American Eagle Outfitters
12.2015 - 08.2018
- Led sales team to top performance, enhancing customer experience and boosting store revenue
- Trained new hires, instilling a strong service ethic, improving customer satisfaction scores
- Managed store operations, ensuring efficient openings and closings, maintaining high standards
Education
Associate of Arts -
Chandler Gilbert Community College
Chandler, AZ05.2017
High school or equivalent -
Gilbert High School
Gilbert, AZ05.2014
Skills
- Guest Service Management
- Team Leadership
- Employee Training
- Customer Experience
- Scheduling
- Payroll
- Inventory Management
- Financial Management
- Staff Development
- Cash Management
- Customer Service
- Conflict Resolution
- Performance Evaluation
- Quality Control
- Operational Strategy
- Cost Reduction
- Health & Safety Compliance
Certification
ServSafe Certification
MAST Permit
Timeline
Complex General Manager (Multi-Unit)
Tutta Bella Neapolitan Pizzeria
03.2024 - Current
Assistant Manager/Bartender
Instrumental Hospitality
03.2023 - 04.2024
New Restaurant Opening Team Lead
Snooze
02.2021 - 06.2023
Bartender/Server/FOH Lead
Tutta Bella
03.2019 - 02.2021
Shift Supervisor, Management
Starbucks Coffee
09.2018 - 03.2019
Sales Lead, Management
American Eagle Outfitters
12.2015 - 08.2018
Associate of Arts -
Chandler Gilbert Community College
High school or equivalent -
Gilbert High School
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