Gulled Mohamud
Bothell,WA
Summary
Results-driven and detail-oriented hotel and multiple brand general manager with 20 years of leadership experience in the hospitality industry. Demonstrated success opening, growing, and improving hotel operations by increasing revenues, customer satisfaction, employee engagement, and market share. Throughout my career, I have developed a track record of success in growing revenues and streamlining operations.
Overview
13
13
years of professional experience
Work History
General Manager
Hilton Garden Inn
Bothell, WA
11.2019 - Current
- Primary business leader with responsibility for all aspects of the operation, including guest & employee satisfaction, HR, financial performance, and sales & revenue generation
- Oversee HR objectives by establishing a culture of accountability through communication and values, policies, and procedures that empower staff members to succeed
- Navigated successfully through the Covid-19 financial problems and continued to stay open throughout the pandemic.
General Manager
Plaza Inn & Suites
Ashland, OR
01.2015 - 11.2019
- Lead, direct, and manage all hotel operations and provide overall leadership in the hotel’s efforts to deliver outstanding guest service experience and financial profitability
- Increased hotel revenue from $2 million to $3.7 million due to establishing a relationship with the Oregon Shakespeare Festival
- Increased EBIDTA from 38% to 55% by eliminating unnecessary spending and through increased training department managers on expense control tactics
- Set goals, develop employees, perform labor expense control, control of general expenses, and resolve guest-related issues per the company goals.
General Manager
Holiday Inn Express
Lewiston, ID
01.2014 - 01.2015
- Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control)
- Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
General Manager
Holiday Inn Express
Troutdale, OR
05.2012 - 01.2014
- Developed the renovation strategy and oversaw a $1.9 Million remodel while still open
- Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas
- Maintained an 89% guest satisfaction score
- Oversee all aspects of HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance appraisals.
General Manager
Comfort Inn & Suites - Columbia Gorge West
Troutdale, OR
12.2010 - 05.2012
- Spearheaded the conversion from Comfort Inn & Suites to Holiday Inn Express while planning and implemented a new management structure along with a new service level
- Oversee all aspects of HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance appraisals.
Education
Associate of Science - General Studies -
Sanaag Business School
Skills
- Team Leadership
- Communication Skills
- Human Resources
- Hospitality Management
- Operations Management
- Customer Service
- Vendor Management
- Strategic Planning
- Business Development
- Corrective Actions
- Staff Training
- Quality Assurance
- P&L Management
- Project Management
- Sales
- Expense Control
- Workflow Planning
- Staff Supervision
- Financial Administration
- Service Quality Improvement
Personal Information
Title: Hotel General Manager
Timeline
General Manager
Hilton Garden Inn
11.2019 - Current
General Manager
Plaza Inn & Suites
01.2015 - 11.2019
General Manager
Holiday Inn Express
01.2014 - 01.2015
General Manager
Holiday Inn Express
05.2012 - 01.2014
General Manager
Comfort Inn & Suites - Columbia Gorge West
12.2010 - 05.2012
Associate of Science - General Studies -
Sanaag Business School
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