Derek Effah
East Brunswick
Summary
Results-oriented Sales and Service Manager with expertise across diverse industries. Improved customer satisfaction and sales growth through strategic planning and problem-solving. Key strengths include relationship building, staff training, and goal setting, leading to enhanced operational efficiency and profitability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales and Service Manager/Multi-Unit Manager
Nike
Tinton Falls
12.2019 - Current
- Delegate daily tasks within stock room in regards to different areas of business (apparel, shipping and receiving, footwear product) while driving proper standards and merchandising requirements
- Maintain and execute visual merchandising practice provided on the sales floor
- Resolved 'negative-on-hand' and shipping issues to enhance product availability and drive sales of top-selling items
- Assist other coaches and senior level management with providing and driving consumer and employee experience
- Provide monthly athlete (sales associates) development plan to help train growth within Nike retail stores
- Cultivated a strong service culture that effectively brought the Nike brand to life in-store
- Ensured payroll compliance for 50+ staff by creating rosters and zone charts while adhering to cash management standards
- Assist the store to achieve financial objectives in a +12 million dollar box
- Executed operational excellence initiatives to improve efficiency across various departments.: including Facilities Management, HR and Loss Prevention programs, and managing break room communications
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Managed communication between teams to ensure timely updates and adjustments.
- Organized meetings to align team goals and project timelines effectively.
- Collaborated with management to implement new scheduling software features.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Managed daily operations to ensure excellent customer service standards.
- Led training sessions for new staff on product knowledge and service techniques.
Overnight Security Guard
Metro One LPSG
Cranbury
11.2023 - 02.2025
- Use Home Depot software to maintain access control to the client's site; checking vehicle identification, driver identification and other additional information needed to ensure proper documentation is received
- Observe, survey, and provide reporting on activity at assigned location.
- Provide rapid response in critical situations.
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect and prevent suspicious activities.
- Responded promptly to emergencies, detaining individuals as necessary.
- Provided exceptional customer service while interacting with visitors and staff.
Sales Manager/Team Lead
Adidas
Elizabeth
07.2011 - 12.2019
- Allocate resources within the store to drive productivity in numerous situations
- Ensure products are available to customer within store or through online purchasing while also replenishing product needs
- Apply understanding of Key Product Indicators (KPIs) to determine important product placement
- Establish Sales Targets versus budget and forecast numbers for 13.5 million dollar store
- Coach, motivate and inspire sales associates to drive profitable sales and business culture
- Supports recruiting, hiring, training and development of new talent and sales associates
- Provide weekly/monthly scheduling of associates throughout department and store
- Strategically develop grassrootss partnerships with local schools for grassroot partnerships
- Maintain strong relationships with sales force from other Adidas location(s) to develop product placement ideas
- Coordinate new product activation through internal and external teams; educating customers on product features and brand initiatives through brand incentives
2015 NBA All-Star Weekend Manager
adidas
02.2015 - 03.2015
- Partnered with General Manager to assemble 8 person team for month-long remote location(s) project in coordination with Adidas set-up for All-Star weekend
- Utilize reports to ensure proper product to various locations throughout New York City for pop-up shop activations (hotels, college/universities, Madison Square Garden and Barclays)
- Developed and executed sales programs for product promotion of during All-Star Saturday Night events
- Supported Adidas Project Managers to ensure assigned teams proper assignments by location/duties and necessary tasks needed to be executed for proper brand expectations
- Worked with Event/Product Managers and Allocations teams to ensure proper product distribution to numerous Adidas locations post All-Star Weekend initiatives
Hardliners Sales Manager
Sports Authority
Union
04.2008 - 06.2011
- Promoted from Sales Associate to Sales Specialist, then Hardlines Sales Manager within one fiscal year
- Hold associates accountable for schedules, performance, and professionalism
- Review applications, interview and hiring hourly associates
- Assign schedules and monitor weekly payroll
- Delegate tasks to optimize sales opportunities
- Maintain communication with third parties for in-home services (warranties, delivery, installation) to ensure all needed services have been provided
- Maintain high levels of warranty selling; leading the district throughout the 2008-2011
Education
Associates in Arts - Liberal Arts
Middlesex Community College
B.Sc. - Exercise Science
Rutgers University, School of Arts and Sciences
Skills
- Interviewing
- Recruiting
- Time management
- Store Management Experience
- Sales
- Computer skills
- Sales Management
- Retail Management
- Microsoft Office
Certification
- SORA, 2023
- CPR Certification
- Guard Card
Timeline
Overnight Security Guard
Metro One LPSG
11.2023 - 02.2025
Sales and Service Manager/Multi-Unit Manager
Nike
12.2019 - Current
2015 NBA All-Star Weekend Manager
adidas
02.2015 - 03.2015
Sales Manager/Team Lead
Adidas
07.2011 - 12.2019
Hardliners Sales Manager
Sports Authority
04.2008 - 06.2011
Associates in Arts - Liberal Arts
Middlesex Community College
B.Sc. - Exercise Science
Rutgers University, School of Arts and Sciences