Joseph Shafer
Monmouth,OR
Summary
Accomplished retail leader with extensive multi-unit management experience at Verizon, AT&T, and Cricket Wireless. Skilled in driving sales growth, developing high-performing teams, and executing marketing strategies. Proven ability to oversee operations, optimize inventory, and deliver exceptional customer service while consistently achieving revenue targets and enhancing brand visibility.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Victra - Verizon Wireless Premium Retailer
Salem, OR
06.2024 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision, ensuring consistent achievement of operational goals
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis, increasing store revenue by optimizing team performance
- Developed and executed marketing campaigns to increase brand awareness and attract new customers, resulting in expanded customer base
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making, improving inventory accuracy
- Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members, enhancing team productivity
- Established strong relationships with local community organizations through sponsorships or partnerships, increasing brand visibility and community engagement
- Top tier Customer Service: ranking the high store in guest experience out of 1800 locations
Sales Manager
AT&T Premium Retailers
Albany, OR
01.2023 - 06.2024
- Led the sales floor to achieve daily and monthly sales targets by motivating and guiding team members
- Coached staff to improve sales techniques and product knowledge, resulting in higher conversion rates
- Managed inventory by tracking stock levels and coordinating with suppliers to ensure product availability
- Oversaw register management to maintain accurate cash handling and transaction records
- Hired, terminated, and trained/coached employees to build a high-performing sales team
- Controlled and maintained inventory to minimize shrinkage and optimize stock turnover
- 5 star customer service guest review 10months straight. Only receiving 1- 4 stars each of the other months out of 400+ reviews annually.
Store Manager
Cricket Wireless Authorized Dealer
Independence, OR
03.2019 - 01.2023
- Achieved store goals by managing employee performance, customer service, inventory, and cash management
- Maintained high standards of cleanliness and organization to enhance customer experience
- Adapted to new challenges and experiences each month, ensuring continuous improvement in store operations
Assistant Manager
Victra - Verizon Wireless Premium Retailer
Salem, OR
07.2018 - 03.2019
- Supported store manager in daily operations, contributing to a positive and high-performing team environment
Retail Store Manager
AT&T
Salem, OR
03.2017 - 05.2018
- Resolved problems or discrepancies concerning customers' accounts, improving customer satisfaction
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs, increasing team effectiveness
- Explained, promoted, or sold products or services by using discovery questions to tailor recommendations, boosting sales conversions
- Directed, coordinated, and reviewed activities in sales and service accounting, recordkeeping, and receiving and shipping operations, ensuring compliance and accuracy
- Counted currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank, maintaining financial accuracy
- Received and counted daily inventories of cash, drafts, and checks, ensuring accurate financial records
Retail Store Manager
VERIZON
Dallas, OR
03.2011 - 01.2017
- Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations, ensuring operational efficiency
- Conferred with potential customers regarding equipment needs and advised customers on types of equipment to purchase, increasing sales opportunities
- Monitored customer preferences to determine focus of sales efforts, aligning inventory and promotions with demand
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs, enhancing team performance
- Resolved customer complaints regarding sales and service, improving customer retention
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, ensuring prompt resolution
- Determined charges for services requested, collected deposits or payments, or arranged for billing, maintaining accurate financial transactions
- Worked with designated departments for further investigation of customer grievances that were left unresolved, ensuring thorough follow-up
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills, increasing customer satisfaction
Education
Associate - undefined
CHEMEKETA COMMUNITY COLLEGE
Salem, OR09-2012
Skills
- Team Building
- Computer knowledge
- Top seller - Top Store awards
- Advanced in Microsoft Excel/Word/PowerPoint
- Sales Data Analysis
- Mobile devices
- Sales coaching
- Accounting and finance experience
- Inventory Management
- Accounting
- CUSTOMER RELATIONSHIP MANAGEMENT
- Management
- Customer relationship building
- Time management
- Customer complaint resolution
- Recruiting
- Retail sales
- Content creation
- Attention to detail
- Sales Management
- Cash Handling
- Store Management Experience
- Customer support
- Order Entry
- Merchandising
- Planograms
- Mentoring
- Closing sales
- Conducting sales calls
- Productivity software
- Retail Management
- Training
- Supervising experience
- CUSTOMER SERVICE
- Sales
- Profit & Loss
- Scheduling
- Team development
- RELATIONSHIP MANAGEMENT
- Community Outreach
- Marketing
- Campaign Management
- Customer inquiry handling
- Account management
- POS System operation
- Phone communication
- Report Generation
- Inventory
- Customer Service Skills
- Organizational skills
- CRM system proficiency
- Data entry
Certification
Driver's License
Additional Information
- Authorized to work in the US for any employer
- Customer Service
- De-escalation process
- Sales based on customer needs
- Team Player-Assist everyone to become better individuals, to be the best team possible.
- Customer Relationship management skills.
- Note: My brother works for your company, speaks very highly of your place of business.
- He has referred it to me. My drive is unmatched, I work as hard as I can to be better each day. Learn as much as possible and continue daily to grow.
- Getting into a trade is my goal and he loves what he does. I see how well you take care of him and I value that.
Timeline
Multi-Unit Manager
Victra - Verizon Wireless Premium Retailer
06.2024 - Current
Sales Manager
AT&T Premium Retailers
01.2023 - 06.2024
Store Manager
Cricket Wireless Authorized Dealer
03.2019 - 01.2023
Assistant Manager
Victra - Verizon Wireless Premium Retailer
07.2018 - 03.2019
Retail Store Manager
AT&T
03.2017 - 05.2018
Retail Store Manager
VERIZON
03.2011 - 01.2017
Associate - undefined
CHEMEKETA COMMUNITY COLLEGE