Bryce Maddox
Macys
Franklin Park,NJ
8
years of professional experience
Experienced multi-unit operations leader with a strong record in sales growth, staff development, and customer service. Known for improving performance, coaching managers, and driving accountability across high-volume retail locations.
Work History
Starbucks Multi Unit General Manger
3 Years 4 Months- Directed multi-unit store operations to strengthen sales performance, service standards, and execution consistency.
- Monitored key performance indicators to identify gaps and improve daily operational accountability.
- Coached store leaders on merchandising, selling behaviors, and customer experience expectations.
- Coordinated inventory accuracy, replenishment, and shrink controls across multiple locations.
- Resolved escalated customer concerns to protect loyalty and reinforce service recovery.
- Evaluated staffing needs and scheduling priorities to support traffic patterns and workload demands.
- Partnered with cross-functional leaders to improve operational processes and store readiness.
- Mentored new managers to support their professional growth within the company structure.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Manged Total P&L Revenue of 7M annually
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
Front End Customer Service Manager
2 Years 2 Months- Coached team members on membership service, payment processing, and member issue resolution.
- Supervised front end associates, ensuring smooth cashier, self-checkout, and service desk operations.
- Monitored register compliance, cash handling, and transaction accuracy across front end shifts.
- Coordinated daily staffing assignments to maintain coverage and reduce service delays.
- Evaluated workflow bottlenecks and implemented process improvements to support faster checkout throughput.
- Communicated operational needs with store leadership to align front end performance and service goals.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service is maintained.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
General Manager
2 Years 4 Months- Led daily store operations to ensure consistent beverage quality, service standards, and partner accountability.
- Managed labor scheduling, deployment, and coverage to maintain efficient floor execution during peak traffic.
- Coached supervisors and baristas on Starbucks standards, customer connection, and operational procedures.
- Monitored inventory, ordering, and waste controls to support product availability and cost discipline.
- Reviewed sales trends and performance reports to guide staffing, merchandising, and business decisions.
- Enforced food safety, sanitation, and compliance practices across front-of-house and back-of-house areas.
- Resolved customer concerns quickly to protect experience quality and reinforce brand loyalty.
- Developed store leaders through feedback, training, and succession planning to strengthen team capability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma
Skills
Operations management
Sales growth
Customer service
Training and mentoring
Financial management
Positive work environment
Problem-solving
Teamwork and collaboration
Positive attitude
Timeline
Starbucks Multi Unit General Manger
Macys
07.2023 - CurrentRead More
Front End Customer Service Manager
Bjs Wholesales Club
05.2021 - 07.2023Read More
General Manager
Starbucks
06.2018 - 10.2020Read More
New Rochelle Highschool
High School Diploma
Read More