Christine Jordan
Robertsdale,AL
Summary
Experienced Multi-Unit Manager with comprehensive background in overseeing multiple locations simultaneously. Strengths include strategic planning, team leadership and operational management, all aimed at enhancing business performance. Consistently successful in improving operational efficiency, reducing costs and boosting revenue through hands-on management and targeted decision-making. Demonstrates ability to build strong relationships with employees for improved morale and productivity.
Overview
18
18
years of professional experience
Work History
Multi-Unit Manger
A Restaurant Group dba Sassy Bass
Gulf Shores, AL
01.2023 - Current
- Provided guidance on pricing structures for products sold in various stores based on market conditions.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Identified opportunities for cross-selling products across multiple locations.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained updated knowledge through continuing education and advanced training.
- Enhanced sales through a focus on customer satisfaction.
General Manager
A Restaurant Group dba Sassy Bass
Gulf Shores, AL
02.2017 - 01.2023
- Directed the comprehensive opening of a new store, managing all aspects from planning to execution.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Supervised employees through planning, assignments, and direction.
- Developed service and sales strategies to improve retention and revenue.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Led by example by working in all areas of the restaurant.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Jen Inc dba Dairy Queen
Bella Vista, AR
07.2007 - 01.2017
- Managed payroll and accounting operations to ensure accurate and timely financial processing.
- Participated in sales meetings and conferences with owners to gain comprehensive business insights.
- Organized community events to strengthen customer relationships.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed service and sales strategies to improve retention and revenue.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Arts - Business Management
University of Arkansas
Fayetteville, AR06-1995
High School Diploma -
Western High School
Las Vegas, NV06-1992
Skills
- Operations management
- Sales growth
- Employee engagement
- Staff development
- Policy administration
- Market research
- Excellent communication
- Conflict resolution
- Self motivation
- Revenue growth
- Analytical skills
- Relationship building
Languages
Spanish
Limited
Timeline
Multi-Unit Manger
A Restaurant Group dba Sassy Bass
01.2023 - Current
General Manager
A Restaurant Group dba Sassy Bass
02.2017 - 01.2023
General Manager
Jen Inc dba Dairy Queen
07.2007 - 01.2017
Associate of Arts - Business Management
University of Arkansas
High School Diploma -
Western High School
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