Bryce Orlando

• Managed and motivated over 60 employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Closed out cash register and prepared cashier report at close of business.

• Created a welcoming atmosphere o, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

• Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
• Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
• Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
• Learned to operate new technology systems and procedures through instruction, simulators and models.
• Adhered to laws and regulations based on voyage locations.
• Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
• Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for slow dining restaurant with social relevancy and intentionality.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.