Bryce Poole
Sanford
Summary
Results-driven Lead Technician with extensive experience in electronic system installation and technical troubleshooting. Committed to maintaining safety compliance and ensuring high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Lead Technician
Invisible Fence
Orlando
09.2012 - Current
- Installed and maintained electronic pet containment systems for residential clients.
- Provided technical support and training to customers on system operation.
- Conducted routine inspections and repairs of existing installations.
- Collaborated with team members to troubleshoot technical issues effectively.
- Managed inventory of materials and tools necessary for installations and repairs.
- Ensured compliance with safety standards during installation processes.
- Developed training materials for new technicians on installation best practices.
- Assisted in optimizing installation workflows to improve efficiency and service quality.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Tested components, assemblies and systems to diagnose problems.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Analyzed customer requirements to determine appropriate solutions.
- Entered and distributed work orders to other technicians.
- Maintained up-to-date knowledge of current technology trends.
- Trained users in the use of new software packages or hardware devices.
Apple Advisor
Apple
Lake Mary
07.2010 - 11.2010
- Assisted customers with product selection and troubleshooting inquiries.
- Provided technical support for Apple software and hardware issues.
- Educated customers on product features and usage best practices.
- Handled customer feedback to improve service quality and satisfaction.
- Collaborated with team members to share product knowledge and solutions.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Maintained knowledge of new products, updates, and industry trends.
- Maintained accurate records of customer interactions including notes, call logs, emails.
- Monitored incoming calls or chats from customers seeking technical advice or support.
- Identified customer needs by asking probing questions during interactions.
- Provided technical assistance to customers regarding Apple products, software and services.
- Resolved customer inquiries via phone, email, chat or in person.
Delivery Driver
Papa Joe's Ristorante And Pizzeria
Altamonte Springs
04.2007 - 07.2010
- Delivered food orders promptly to customers in designated areas.
- Communicated with kitchen staff to confirm order accuracy and special requests.
- Maintained vehicle cleanliness and ensured proper fuel levels for efficient delivery.
- Managed cash transactions and handled customer payments during deliveries.
- Collaborated with management to optimize delivery routes for efficiency.
- Ensured compliance with traffic regulations while delivering items safely and efficiently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Education
Certificate of Technical Studies - Computer Programming
University of Central Florida
Orlando, FL04-2021
Associate of Science -
ITT Technical Institute
Lake Mary, FL09-2006
Skills
- Electronic system installation
- Technical troubleshooting
- Customer training
- System maintenance
- Inventory management
- Quality control
- Safety compliance
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Testing and repair
Timeline
Lead Technician
Invisible Fence
09.2012 - Current
Apple Advisor
Apple
07.2010 - 11.2010
Delivery Driver
Papa Joe's Ristorante And Pizzeria
04.2007 - 07.2010
Certificate of Technical Studies - Computer Programming
University of Central Florida
Associate of Science -
ITT Technical Institute