Bryce Roberson
Las Vegas,NV
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Field Technician
Image 2000
Las Vegas, USA
09.2024 - Current
- Diagnosed and repaired imaging imperfections for toner/ink-based multi function copiers, large format plotters, and mailing/folding inserters.
- Configured additional features on toner/ink Multi Function Copiers and large format plotters, including scan to email, scan to folder, job accounting, and third-party software.
- Executed initial setup for toner/ink-based multi function copiers and large format plotters, ensuring proper configuration tailored to each specific model.
- Conducted preventative maintenance for toner/ink-based multi function copiers, large format plotters, and mailing/folding inserters at scheduled intervals.
Care Giver
Self Employed
Las Vegas, USA
03.2020 - 01.2024
- Physical Therapy assistance, Occupational Therapy assistance, Transporter, Delivered medications to ensure patient compliance with treatment plans, and Home.
- Provided daily personal care services to clients in their homes.
- Assisted clients with mobility and physical activities to enhance independence.
- Managed medication schedules and ensured timely administration for clients.
IT Administrator
Reliable Technology Administration Group
Las Vegas, USA
06.2016 - 11.2020
- Completed complex system migration, enhancing network reliability for medical firm.
- Upgraded network infrastructures, improving performance and security for multiple clients.
- Implemented VPN connections for Cisco, Sonic Wall, and Barracuda, enabling secure remote access.
- Troubleshooted unique and challenging technical issues on a daily basis.
- Enhanced client satisfaction through attentive support and effective communication.
- Addressed daily technical challenges to ensure smooth operations and minimize downtime.
- Provide first-class customer service to a wide variety of clients.
Education
Bachelor of Science - Information Systems, Cybersecurity Honors
ITT Technical Institute
North Las Vegas, NVSkills
- Device configuration
- Hardware installation
- Software installation
- System configuration
- Network connectivity
- Equipment maintenance
- Preventative maintenance
- Technical troubleshooting
- Tech support
- System upgrades
- Networking principles
- Problem solving
- Attention to detail
- Effective communication
- Client relations
- Time management
- Equipment installation
Certification
Riso Ink based Copier Certified
Timeline
Field Technician
Image 2000
09.2024 - Current
Care Giver
Self Employed
03.2020 - 01.2024
IT Administrator
Reliable Technology Administration Group
06.2016 - 11.2020
Bachelor of Science - Information Systems, Cybersecurity Honors
ITT Technical Institute