Xzavier Caple
Charlotte,NC
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Charter Communications, Spectrum. Expert in field operations and professional communication, demonstrated through successful project management and problem-solving. Achieved significant improvements in system performance and safety compliance, leveraging skills in troubleshooting and workplace safety. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems. Experienced in customer relations, regional cabling, and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet, and phone bundles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Technician
Charter Communications, Spectrum
09.2023 - 08.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Forklift Operator
Gourmet Foods International
09.2020 - 09.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Cherry Picker Operator
CEO Distributions
04.2017 - 02.2020
- Enhanced team productivity by efficiently coordinating tasks and schedules for cherry picker operations.
- Collaborated with other operators to optimize work processes, resulting in increased efficiency during project execution.
- Transported goods between warehouse locations according to shipment and storage needs.
- Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors.
Online Sales Representative/Retail Cashier
Dicks Sporting Goods
07.2014 - 01.2016
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
- Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
- Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
- Drove team revenue totals by bringing in top sales numbers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Harding University High School
2001 Alleghany St, Charlotte,NC06.2015
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Hand-tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer Service
- Device configuration
Certification
Carolina's Regional Field Operations Training Program
Forklift Certification
Timeline
Field Technician
Charter Communications, Spectrum
09.2023 - 08.2024
Forklift Operator
Gourmet Foods International
09.2020 - 09.2023
Cherry Picker Operator
CEO Distributions
04.2017 - 02.2020
Online Sales Representative/Retail Cashier
Dicks Sporting Goods
07.2014 - 01.2016
High School Diploma -
Harding University High School
Carolina's Regional Field Operations Training Program
Forklift Certification
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