Bryce Smith
West Jordan,UT
Summary
Strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
ZYIA Active
10.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Performance Automotive
06.2015 - 11.2019
- Scheduled service appointments for customers
- Troubleshooting vehicle issues
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Leasing Professional
Triton Investments Inc.
05.2013 - 06.2015
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
Education
High School Diploma -
Southpointe Adult High School
West Jordan, UT06.2013
Skills
- Excellent Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fast learner
- De-Escalation Techniques
Timeline
Customer Service Representative
ZYIA Active
10.2021 - 09.2024
Customer Service Representative
Performance Automotive
06.2015 - 11.2019
Leasing Professional
Triton Investments Inc.
05.2013 - 06.2015
High School Diploma -
Southpointe Adult High School
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