Bryce Smith
Lafayette,IN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Security Technician
Wireless Networking Solutions
Lafayette, IN
09.2019 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Installing of Windows Server Machines
- Remote Support
- Setting up networks(configuration of IP address, DNS, DHCP, Lan, Wan)
- Replacing physical hardware, such as: Hard drives, graphics cards, raid cards, CPUs, Motherboards,
- Active directory
- Reformatting PCs, and creating backup's
IMS SUPERVISOR & FRESH SUPERVISOR
Walmart
01.2019 - 09.2019
- Collect what was coming off of truck that day
- Assigning associates to proper zones & aisle
- Collect High-ticket items
- Finish truck within 2-hour marker
- Ran departments that came off the truck in timely manner
- Sat in on employee write ups
- Finish routine everyday
Fresh Cap 1 Supervisor
Walmart
05.2016 - 01.2019
- Unloading produce and meat truck when necessary
- Running of bakery, deli, meat, and produce freight
- Completing in timely manner
- Have a team of 6-8 to finish the job
- Make adjustments to where people go if need be
- Trained team members in successful strategies to meet operational and sales targets.
DISHWASHER MANAGER & GRILL MANAGER
Essenhaus
05.2010 - 09.2016
- Making schedules, write ups, and employee discipline
- Finished orders in timely manner
- Assigned employees to positions, rotated people accordingly
- Helped other departments when they needed it
Education
ASSOCIATE OF APPLIED SCIENCE - COMPUTER INFORMATION TECHNOLOGY
Ivy Tech Community college
Elkhart06.2015
Skills
- Troubleshooting and Diagnostics
- Resolve Technical Support
- Performing software, hardware, and network operations
- Server Deployment
- VMWare
- Network Support
- Microsoft Windows Server
- Applying protocols to identify errors and solutions in order to maintain system function
- Responding to technical support situations with sensitivity
- Customer end support
- Replacing of computer hardware and troubleshooting computer hardware
- Ubuntu, CentOS, Windows 98, XP, 7, 8, 10, 11, and Mac
- Video Surveillance Systems
- Installing Systems
- Access Control Systems
- User Training
- Application Installation
- Printers and Peripherals
- Wireless Networking
- Network Maintenance
- Hardware and Software Configuration
- Computer Hardware Knowledge
- Troubleshooting Network Issues
Accomplishments
- Monitoring of 15 servers everyday, and documentation of each server.
- Collaborated with team of 4 in the development of Lafayette School Corporation, including cameras, servers and access control
- Collaborated with a team of 4 in the development of Warwick school corporation, that involved over 300 cameras, servers and access control to over 40 doors.
- Development of a standard operating procedure for new hires.
Certification
PC Support and Administration
Technical Certificate in Computer Information Technology
Kantech certified Present
Timeline
Lead Security Technician
Wireless Networking Solutions
09.2019 - Current
IMS SUPERVISOR & FRESH SUPERVISOR
Walmart
01.2019 - 09.2019
Fresh Cap 1 Supervisor
Walmart
05.2016 - 01.2019
DISHWASHER MANAGER & GRILL MANAGER
Essenhaus
05.2010 - 09.2016
ASSOCIATE OF APPLIED SCIENCE - COMPUTER INFORMATION TECHNOLOGY
Ivy Tech Community college