Bryce Twiggs
Oviedo,FL
Summary
Dynamic professional with a proven track record in account development and operations management, notably at DS Sports. Excelled in customer relationship management and complaint resolution, enhancing client satisfaction and operational efficiency. Skilled in needs analysis and staff management, consistently achieving and surpassing targets.
Overview
4
4
years of professional experience
Work History
Asst. Tournament Operations
DS Sports
Sanford, FL
11.2023 - 12.2024
- Organized and managed baseball tournaments across multiple states.
- Facilitated payment tracking and upheld client communication.
- Handled inventory tracking of merchandise.
- Conducted employee training sessions on scoring software.
- Resolved various technical issues promptly.
QA Tester/Account Manager
Diamond Connect
Lake Mary, FL
07.2022 - 11.2023
- Oversaw client software accounts.
- Served as primary customer support contact.
- Identified and reported software defects.
- Conducted meetings to maintain updated client information.
- Ensured proper software deployment for events.
Manager/Driver
Marcos's Pizza
Oviedo, FL
09.2020 - 07.2022
- Supervised daily restaurant operations.
- Handled phone inquiries and recorded orders.
- Maintained low labor costs efficiently.
Education
High School Diploma -
Hagerty High School
Oviedo08-2021
Associate of Arts - Computer Information Systems
Seminole State College of Florida
Sanford, FLSkills
- Customer training
- Account development
- Operations
- Needs analysis
- Account oversight
- Complaint management
- Customer relationship management (CRM)
- Staff management
Timeline
Asst. Tournament Operations
DS Sports
11.2023 - 12.2024
QA Tester/Account Manager
Diamond Connect
07.2022 - 11.2023
Manager/Driver
Marcos's Pizza
09.2020 - 07.2022
High School Diploma -
Hagerty High School
Associate of Arts - Computer Information Systems
Seminole State College of Florida
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