Samia Ouacel
East Boston,MA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
Work History
Account Manager (Valet Operations)
Towne Park
03.2021 - Current
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Developed strong relationships with clients by providing courteous and professional service at all times.
Supervisor
ABM
04.2018 - 03.2020
- Ensures specifications, airline diagrams, and other standards are accurate according to the specifications
- Ensures company standards are met (timing, food quality/quantity)
- Assists team with late flights and equipment changes
- Check dock area to ensure employees have all required equipment and that trucks leave according to schedule dock departure.
Station Manager
Aviation Port Services
08.2016 - 08.2017
- Prepare meetings, organize office procedures, deal with orders and invoices, and compile factual and numerical data
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Implemented security measures to ensure the safety of travelers, employees, and facilities.
Duty Manager
Logan Airport
03.2005 - 08.2016
- Check in passengers at the ticket counter and ensure proper handling of luggage
- Make public announcements and coordinate passenger aircraft boarding/deplaning in the gate area
- Provide assistance for all passengers' inquiries
- Train news hires on TSA and airline regulations
Operation Duty Manager
Hilton Hotel
03.2004 - 06.2010
- Interact with guests and ensured they had a great experience
- Ensure that all decorations have been set in accordance to the instructions
- Greet guests in a cordial manner as they arrived
- Provide all hotel information services to guests
- Provide paging services for hotel guests and employees
Education
Bachelor's degree in project management -
University Center of Formation
Skills
- Account development
- Lead Development
- Complaint Management
- Team Training
- Client Relationship Management
- Customer Service
- Schedule Management
- Customer training
- Account Servicing
- Project Management
- Account Management
References
Available upon request
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Account Manager (Valet Operations)
Towne Park
03.2021 - Current
Supervisor
ABM
04.2018 - 03.2020
Station Manager
Aviation Port Services
08.2016 - 08.2017
Duty Manager
Logan Airport
03.2005 - 08.2016
Operation Duty Manager
Hilton Hotel
03.2004 - 06.2010
Bachelor's degree in project management -
University Center of Formation
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