Bryce Wilson
Carrollton
Summary
Results-driven service professional with over five years of experience in the restaurant industry. Skilled in training new staff, enhancing teamwork, and managing dining area efficiency to boost guest satisfaction and operational productivity.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Service Professional
Olive Garden
Plano, TX
02.2021 - Current
- Managed dining/back of house area efficiency, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff and expedited the window to ensure timely food preparation and presentation.
- Trained and mentored classes of new staff on service standards and operational procedures
- Assisted in inventory management, ensuring availability of necessary supplies
- Took charge of scheduling the service team to maximize team member utilization and workflow
- Collaborated with management to develop individual projects for increased productivity and customer satisfaction.
Server
Olive Garden
Plano, TX
02.2021 - Current
- Worked for over 5 1/2 years towards learning and perfecting the customer dining experience, always eager for growth and expanding knowledge
- Delivered exceptional customer service personally as well as collaborating with a team in a fast-paced dining environment.
- Learned many new positions and responsibilities across the foh/boh in order to better help the restaurant as a whole
Server
Jasper's
Richardson, TX
04.2023 - 07.2023
- Gained expertise in fine dining service standards, enhancing guest experiences through attentive and knowledgeable service
Restaurant Team Member
Chick-fil-A
Allen, TX
03.2018 - 11.2019
- Acquired foundational knowledge of restaurant operations and etiquette from an early age.
- Mastered the personality and composure of polite and prompt customer-service/guest relations with a positive attitude
Education
High School Diploma -
Allen High School
Allen, TX06.2020
Skills
- (Pertaining to the service industry)
- Upselling strategies
- Industry expertise
- Complaint resolution
- Brand awareness
- Project planning
- Teamwork and collaboration
- Attention to detail
- Key performance indicators
- Guest engagementt
- (Not pertaining to the service industry)
- Accents, impressions, voices, whatever you like ( I was a theatre kid)
- I can sing pretty well
- I play so many instruments
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Music
- Experimenting with different creative mediums, like Music production, Physical art media, and Digital video production, to expand skills and techniques
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Acting and Theater
- Creative Writing
- I really really wanna be a famous rockstar
Timeline
Server
Jasper's
04.2023 - 07.2023
Service Professional
Olive Garden
02.2021 - Current
Server
Olive Garden
02.2021 - Current
Restaurant Team Member
Chick-fil-A
03.2018 - 11.2019
High School Diploma -
Allen High School