Bryce Wilson-Tooyak

• Contracted by Raptor Technologies to install and commission badge alert and emergency notification systems.
• Install and configure gateway devices in IDF (Intermediate Distribution Frame) closets to establish network connectivity.
• Mount and test badge alert hardware, ensuring proper communication with the network.
• Perform system testing, troubleshooting, and quality assurance to verify reliable operation before project completion.
• Read and interpret installation documentation, network layouts, and wiring diagrams.
• Collaborate with a teammate to complete installations efficiently while maintaining high quality and safety standards.

Assisted clients with credit card accounts, servicing, and financial inquiries, ensuring professionalism and accuracy in all interactions

Assist clients with credit card accounts, account servicing, and financial inquiries while maintaining a high level of professionalism and accuracy

Handled high-volume client interactions with attention to detail and compliance with banking policies, contributing to seamless account management

De-escalated complex situations by actively listening, building rapport, and providing clear, solution-focused communication to enhance client satisfaction

Navigate multiple internal systems to efficiently resolve client concerns and ensure a positive customer experience

• Delivered personalized technology solutions by assessing customer needs and recommending products across computing, networking, smart home, home security, mobile, gaming, and consumer electronics.
• Diagnosed and resolved customer technology issues, providing troubleshooting and guidance for Windows PCs, networking equipment, smart home devices, and connected technology.
• Demonstrated in-depth knowledge of a wide range of technology products, operating systems, and accessories to help customers make informed purchasing decisions.
• Consistently ranked among the Top 5 sales performers in the state while maintaining exceptional customer satisfaction through consultative selling and technical expertise.
• Built long-term customer relationships by providing post-purchase support, product setup assistance, and solutions that increased customer confidence and loyalty.

Executed on-site tire installations and vehicle services, ensuring customer satisfaction in fast-paced, high-pressure environments

Advised customers on products and services tailored to their needs, vehicle specifications, and budget, enhancing overall sales experience Balanced technical work with customer-facing sales responsibilities

Cultivated problem-solving skills through independent work and collaboration within team settings, contributing to effective service delivery