Jason Hernandez
Kenosha,WI
Summary
Skilled Field Engineer specializing in hardware and software installation and configuration across diverse client environments. Expertise in troubleshooting and resolving technical issues, ensuring efficient service ticket management and compliance with workflows. Cultivated vendor relationships to optimize equipment delivery, enhancing operational efficiency.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Field Engineer
PCWorks
Kenosha, Wisconsin
12.2010 - Current
- Visited client sites to perform on-site repairs and setup tasks
- Diagnosed hardware, software, and network issues across PCWorks field sites
- Troubleshooted customer networking issues with remote access tools.
- Installed and configured network hardware, software, and cabling for customers.
- Installed and configured PCWorks client workstations, laptops, and peripherals
- Tested systems, connections, and devices before returning equipment to service
- Utilized knowledge and skills in root cause failure analysis.
- Identified root cause and delivered recommendations to alleviate future issues and failures.
- Identified areas for improvement in existing processes or procedures related to field engineering operations.
- Built relationships with vendors to ensure timely delivery of necessary equipment or services.
- Managed a team of field engineers responsible for installations at customer sites.
Education
Networking - Computer Networking
Computer Systems Institute
Gurnee, IL 11.2008 - 11.2010
Skills
- Network troubleshooting
- Hardware installation
- Cabling configuration
- Remote diagnostics
- Field service
- Root cause analysis
- Customer support
- Asset management
- Team supervision
- Problem solving
- Technical communication
- Attention to detail
- Time management
Timeline
Field Engineer
PCWorks
12.2010 - Current
Networking - Computer Networking
Computer Systems Institute
11.2008 - 11.2010