Results-driven professional with expertise in client relationship management and customer engagement. Proven ability to resolve concerns and enhance service delivery, contributing to improved client satisfaction and loyalty.
Overview
2027
2027
years of professional experience
Work History
Associate
Aflac
Jackson, TN
07.2026 - Current
Coordinated meetings with prospective clients to present tailored insurance options.
Assisted clients with insurance inquiries and clarified policy details to enhance understanding.
Processed applications and maintained accurate coverage documentation.
Collaborated with team members to develop marketing materials for effective outreach.
Server
Coyote Blues
12.2024 - Current
Coordinated tasks in a fast-paced environment to deliver timely service.
Resolved customer concerns to improve satisfaction and foster loyalty.
Processed payments and maintained accurate cash handling for seamless transactions.
Bartender
Round Table
Oxford, MS
07.2024 - 08.2025
Created positive customer experiences, enhancing guest satisfaction and loyalty.
Facilitated team collaboration during busy shifts, ensuring smooth service delivery.
Oversaw payments and shift reports to maintain accuracy and accountability.
Assistant Manager
Domino's
Dunlap, IL
12.2019 - 12.2020
Supervised employees and managed store operations to maintain efficient daily functions.
Managed cash deposits and balanced registers, ensuring financial accuracy.
Resolved customer issues while training new staff, contributing to improved service quality.
Assistant Pool Manager & Swim Coach
Country Club of Peoria
Peoria, IL
Developed youth swimmers' skills through structured coaching sessions, enhancing their confidence and performance.
Oversaw staff operations to uphold safety standards, ensuring a secure environment for all participants.
Managed scheduling and customer interactions to improve overall service delivery and customer satisfaction.
Education
Bachelor of Business Administration (B.B.A.) - Finance
University of Mississippi
Oxford, MS
12-2025
Skills
Client relationship management
Payment processing
Service delivery
Budget management
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft OneNote
Analytical thinking
Decision making
Team leadership
Team collaboration
Customer engagement
Timeline
Associate
Aflac
07.2026 - Current
Server
Coyote Blues
12.2024 - Current
Bartender
Round Table
07.2024 - 08.2025
Assistant Manager
Domino's
12.2019 - 12.2020
Assistant Pool Manager & Swim Coach
Country Club of Peoria
Bachelor of Business Administration (B.B.A.) - Finance