Brycen Bolin
Independence,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Cottingham Ace Hardware
08.2021 - Current
- Assembling and preparing lawn mowers, power equipment and other products for sale.
- loading and unloading of skid steers and mini-excavators and other equipment onto rollback truck.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Summer Intern
Sanitation District 1
08.2021 - Current
- Opened, sorted and distributed incoming mail and packages.
- Mowing and trimming around the property.
- Pick up any trash and debris and would be laying on property
- wash and detail any work vehicles that were not being used for the day and also cleaning power equipment when weather was permitting.
Education
High School Diploma -
Simon Kenton High School
06.2023
HVAC Installation And Repair
Gateway Community And Technical College
Florence, KY05.2023
Skills
- Client Relationships
- Knowledge Base
- Merchandise Arrangements
- Understanding Customer Needs
- Group Assistance
- Safety Requirements
- Garden Equipment Maintenance
- Removing Debris
- Sidewalk and Driveway Upkeep
- Tool Maintenance
Certification
- OSHA 10 Certification
- EPA 608 Universal certification
- LEAN Manufacturing
- TOYOTA A3 Problem Solving
- Hands on learning through Gateway Community & Technical College
Timeline
Customer Service
Cottingham Ace Hardware
08.2021 - Current
Summer Intern
Sanitation District 1
08.2021 - Current
High School Diploma -
Simon Kenton High School
HVAC Installation And Repair
Gateway Community And Technical College
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