Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brycen Guches

Medford ,OR

Summary

Dynamic customer service professional with a proven track record at The Courthouse Family Fitness, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective complaint handling, consistently exceeding performance metrics and fostering loyalty among clients. Proficient in payment processing and maintaining a professional demeanor.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The Courthouse Family Fitness
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Laborer

Thoele Landscape And Irrigation
06.2021 - 09.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Education

Associate of Applied Science - Health And Exercise Science

Southern Oregon University
Ashland, OR
06-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

The Courthouse Family Fitness
02.2022 - Current

Laborer

Thoele Landscape And Irrigation
06.2021 - 09.2021

Associate of Applied Science - Health And Exercise Science

Southern Oregon University

Similar Profiles

CREATE PROFILE