Bryeanna Perkins
Milton,FL
Summary
Adaptable customer service lead with hands-on experience in cash handling, complaint resolution, and team coordination. Known for clear communication, strong decision-making, and support during busy store periods. Ready to contribute reliable service and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Publix Grocery Store
Pace , fl
08.2023 - Current
- Led front-end customer service at Publix grocery store, guiding cashiers and baggers.
- Directed customer service staff activities, focusing on training, coaching, and performance management to improve team effectiveness.
- Trained new associates on customer greetings, service desk tasks, and cashier support to enhance service quality.
- Trained new team members on proper service methods and evaluated service delivery using a quality assurance program.
- Resolved customer concerns, questions, and complaints, ensuring adherence to Publix service standards.
- Coordinated register coverage, lane flow, and checkout support during busy store periods.
- Processed returns, exchanges, and refunds following Publix store policies and procedures.
- Assisted customers with product locations, pricing questions, and special requests throughout the store.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
High School Diploma -
Milton High School
Milton FL05-2026
Skills
- Customer service
- Cash handling
- Team leadership
- Conflict resolution
- Employee training
- Register operations
- Order management
- Customer complaint resolution
- Telephone etiquette
- Documentation
- Verbal and written communication
- Calendaring
- Complaint resolution
- Information security
- Problem-solving
- Computer proficiency
- Data entry
- Microsoft Excel
- Stress management
- Decision-making
- Reading comprehension
- Typing proficiency
- Adaptive team player
- Filing
Timeline
Customer Service Lead
Publix Grocery Store
08.2023 - Current
High School Diploma -
Milton High School