Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Bryeisha Smith

Saint Louis,MO

Summary

Compassionate Direct Support Professional with a proven track record at WillowsWay, excelling in client support and behavior redirection. Skilled in first aid and safety, I effectively maintained a safe environment while promoting independence and wellness. Recognized for resolving conflicts with empathy, enhancing client satisfaction and trust.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Direct Support Professional

WillowsWay
05.2022 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Care Giver

Sunrise Assisted Living
03.2018 - 05.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service Representative

Spectrum
05.2015 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

RiverView Gardens
St Louis, MO

No Degree -

Elaine Stevens
St Louis, MO

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Accomplishments

  • Documented and resolved issue which led to results.
  • Supervised team of numbers staff members.
  • Collaborated with team of number in the development of project name.
  • Achieved results by completing task with accuracy and efficiency.

Certification

  • First Aid CPR
  • Med Level 1
  • Mandt

Languages

English
Full Professional

Timeline

Direct Support Professional

WillowsWay
05.2022 - Current

Care Giver

Sunrise Assisted Living
03.2018 - 05.2022

Customer Service Representative

Spectrum
05.2015 - 03.2018

High School Diploma -

RiverView Gardens

No Degree -

Elaine Stevens

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Bryeisha Smith