Bryhannah Fife
Fayetteville,AR
Summary
Dynamic Quality Assurance Lead with a proven track record at Humana, excelling in quality metrics analysis and strategic decision-making. Enhanced customer satisfaction through meticulous QA processes and implemented automation tools, driving continuous improvement initiatives. Strong analytical skills and a commitment to mentoring teams fostered a culture of excellence and efficiency.
Overview
16
16
years of professional experience
Work History
Quality Assurance Lead
Humana
Remote
03.2020 - 02.2025
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Improved customer satisfaction with high-quality products through meticulous QA processes.
- Coached and motivated 10 person QA team to develop competencies.
Quality Assurance Specialist
WellCare
Remote
01.2009 - 03.2015
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
Education
Diploma - Medical Assistant
Sanford Brown
Atlanta, GA05.2010
Skills
- Quality metrics analysis
- In-depth technical knowledge
- Strong analytical mind
- Test data management
- Strategic Decision-making
- Quality control testing
Timeline
Quality Assurance Lead
Humana
03.2020 - 02.2025
Quality Assurance Specialist
WellCare
01.2009 - 03.2015
Diploma - Medical Assistant
Sanford Brown