Summary
Overview
Work History
Education
Skills
Timeline
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Bryleigh Isch

Wamego,KS

Summary

Dynamic administrative professional with a proven track record at the State of Kansas, excelling in document production and compliance. Skilled in office administration and customer service, I effectively manage deadlines and foster strong client relations. Recognized for critical thinking and problem-solving abilities, ensuring efficient operations and exceptional support.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

State of Kansas
Westmoreland, KS
05.2025 - Current
  • Assisted with document production during the discovery process by organizing records and ensuring compliance with deadlines
  • Performed administrative tasks such as answering phone calls promptly while maintaining professionalism
  • Assisted in preparing and filing legal documents with courts, government agencies, or other entities
  • Scheduled appointments, court hear-ings, and meetings with clients, opposing counsel, and other parties involved in the legal process
  • Prepared correspondence and drafted letters on behalf of attorneys to com-
    municate with clients, courts, and other professionals
  • Maintained confidentiality of sensitive client information while handling case-
    related documentation

Animal Technician

Kansas State University
Manhattan, KS
05.2023 - 05.2025
  • Organize 240 large animals efficiently with coworkers
  • Approach abstract problems with creative solutions
  • Provide daily care and monitoring for a variety of animals, including feeding, watering, and cleaning habitats
  • Maintain accurate records of animal ob-servations, behaviors, and medical treatments in compliance with regulatory guidelines
  • Contribute to research projects by collecting data on animal behavior patterns or responses to experimental stimuli
  • Respond promptly to emergency situations involving injured or distressed animals by following established protocols
  • Follow strict biosecurity protocols to prevent the spread of diseases between animals within the facility

Customer Service Associate

Hy-Vee
Manhattan, KS
09.2022 - 06.2023
  • Provided exceptional customer service by addressing inquiries, resolving com-plaints, and ensuring customer satisfaction
  • Assisted in training new team members on company policies, procedures

9, anc

best practices for delivering excellent customer service

  • Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries
    or concerns
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery

Light Equipment Operator/Secretary

Coffey County Highway Departmenr
Burlington, KS
05.2021 - 08.2022
  • Maintained equipment by conducting routine inspections, performing preventive maintenance, and addressing minor repairs
  • Collaborated with team members to coordinate work schedules and optimize productivity on construction projects
  • Mentored new employees on safe operating practices for different types of machinery
  • Demonstrated adaptability by quickly learning how to operate new types of machinery as required for specific projects
  • Efficiently completed assigned tasks within specified timeframes, meeting or exceeding project deadlines
  • Screened and directed incoming calls, providing information and taking mes-
    sages as necessary
  • Provided administrative support

Customer Service Representative

Lewis Oil
Burlington, KS
05.2020 - 08.2021
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries
    or concerns
  • Collaborated with the store management team to resolve pricing discrepancies or product returns
  • Performed opening/closing duties including counting money in the register before after shifts
  • Developed rapport with regular customers by remembering their preferences and providing personalized serv

Childcare Provider

Various Contract Positions
Burlington, KS
05.2019 - 08.2021
  • Planned and implemented age-appro-priate activities to promote physical, so-cial, and cognitive development
  • Prepared nutritious meals and snacks according to dietary restrictions or pref-
    erences
  • Communicated effectively with parents regarding daily activities, progress up-dates, behavioral issues, or concerns
  • Established positive relationships with both children and parents based on trust and open communication

Education

Bachelor of Science - Psychology

Kansas State University
Manhattan, KS

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • File organization
  • Customer and client relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Professional communication
  • Verbal communication
  • Data organization
  • Deadline oriented

Timeline

Administrative Assistant

State of Kansas
05.2025 - Current

Animal Technician

Kansas State University
05.2023 - 05.2025

Customer Service Associate

Hy-Vee
09.2022 - 06.2023

Light Equipment Operator/Secretary

Coffey County Highway Departmenr
05.2021 - 08.2022

Customer Service Representative

Lewis Oil
05.2020 - 08.2021

Childcare Provider

Various Contract Positions
05.2019 - 08.2021

Bachelor of Science - Psychology

Kansas State University