BryLeigh Troutwine
Wilmington,NC
Summary
Resourceful and adaptable professional with over three years of experience in supporting teams and individuals in customer service, administrative, and leadership roles. Skilled in communication, problem-solving, and time management, with a proven ability to learn quickly and contribute effectively in fast-paced environments. Known for reliability, attention to detail, and a strong commitment to providing high-quality support across diverse settings.
Overview
5
5
years of professional experience
Work History
Job Coach
Work Now Hawaii
Honolulu, HI
10.2024 - 05.2025
- Coached clients on appropriate workplace behavior and expectations.
- Collaborated with other professionals involved in providing services to job seekers.
- Collaborated with supervisors to secure meaningful employment opportunities for clients.
- Monitored clients' job performance and progression, offering ongoing support and guidance.
- Implemented strategies to foster client's abilities, increasing independence across settings.
Assistant Clinic Manager
Manoa Canon Integrated Health
Honolulu, HI
05.2024 - 10.2024
- Coordinated with providers to ensure the quality of care for patients.
- Developed policies and procedures to ensure compliance with applicable laws and regulations.
- Trained and supervised staff in administrative tasks including scheduling appointments and filing medical records.
- Facilitated communication between providers and other personnel.
- Collaborated with insurance companies to verify coverage information for patients.
- Supervised internal and external communications by answering queries and complaints.
Assistant Store Manager
American Eagle Outfitters, Inc
Grand Junction, CO
04.2022 - 05.2024
- Planned and led monthly floorsets, and performed weekly adjustments based on the company's forecast, home store's KPIs, and stock levels.
- Developed and implemented merchandising strategies to increase customer traffic and maximize profits.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Implemented strategic marketing initiatives to drive revenue growth.
- Developed training skills for associates on asset protection topics, such as shoplifting prevention and emergency procedures.
- Regularly monitored store layout and design elements for optimum presentation and increased sales.
Student Worker
Colorado Mesa University
Grand Junction, CO
07.2020 - 05.2024
- Maintained student database system by inputting and updating information accurately.
- Answered phone calls from parents and students regarding inquiries about campus services.
- Created flyers and promotional materials for upcoming events using graphic design software.
- Developed strong oral and written communication skills in working with people of different ages.
Resident Assistant
Colorado Mesa University Residence Life
Grand Junction, CO
01.2022 - 01.2024
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Attended monthly or bi-monthly training sessions on topics such as diversity and inclusion, mental health awareness, community, and campus safety, etc.
- Managed a budget for residence hall programs, ensuring cost-effective use of resources.
- Participated in professional development opportunities to improve skills and knowledge in student affairs.
Education
Bachelor of Arts - Psychology
Colorado Mesa University
Grand Junction, CO05-2024
Skills
- Problem solving
- Adaptability
- Customer service
- Communication and active listening
- Technical proficiency (MS Office, Google Workspace, scheduling tools, etc)
- Time management
- Attention to detail
Timeline
Job Coach
Work Now Hawaii
10.2024 - 05.2025
Assistant Clinic Manager
Manoa Canon Integrated Health
05.2024 - 10.2024
Assistant Store Manager
American Eagle Outfitters, Inc
04.2022 - 05.2024
Resident Assistant
Colorado Mesa University Residence Life
01.2022 - 01.2024
Student Worker
Colorado Mesa University
07.2020 - 05.2024
Bachelor of Arts - Psychology
Colorado Mesa University
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