Mandy Estrada
La Puente,CA
Summary
Sympathetic Job Coach with 1.5 years of experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible and caring special education professional. Customizes approaches based on individual needs and impairments. Focused on helping others build important skills, social integration or physical capabilities. Compassionate in helping with struggles and adapting approaches.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Job Coach
Goodwill Southern California Store & Donation Center
Rowland Heights, CA
04.2023 - Current
- Collaborated with employers to secure meaningful employment opportunities for clients.
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Conducted individualized assessments of client abilities, interests, and needs.
- Coached clients on appropriate workplace behavior and expectations.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Mentored program participants by answering questions and directing throughout work shift.
WAREHOUSE MANAGER, CASHIER
Dollar Tree
01.2022 - 01.2023
- Provided a positive customer service experience with fair, friendly and courteous service
- Registered sales on cash registers by scanning items, itemizing and totaling customer purchases
- Resolved customer issues and answered questions
- Processed return transactions
- Discounted purchases by redeeming coupons
- Balanced cash drawer by counting cash at the beginning and end of every work shift
- Maintained checkout operations by following policies and procedures and reposting needed changes
- Maintained a safe and clean working environment by complying with procedures, rules and regulations
- Contributed to team effort by accomplishing related results as needed.
ACCOUNTS RECEIVABLE CLERK
Emtek
01.2006 - 01.2019
- Performed targeted collections on past due accounts aged over 31 days
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Responded to inbound inquiries regarding accounts and payments
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Investigated daily variances and corrected errors to resolve discrepancies
- Researched and resolved customer claims related to shortages, discount violations and returns
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Education
High School Diploma -
La Puente High School
La Puente, CA06-1993
Skills
- Microsoft Office Proficient
- Administration
- Problem Solving
- Outstanding Communication
- Quick to Adapt / Flexible
- Team Oriented
- Workforce Management
- Staff Management
- Documentation
- Employee Safety
- Problem-Solving
- Mentoring and training
- Empathy Development
- Client Advocacy
- Behavioral assessment
- Motivational Techniques
- Boundary Setting
- Assertiveness Training
- Group and individual instruction
- Performance Assessments
- Progress Monitoring
- Skill Development
Certification
- CPR Certified
Languages
English
Professional
Timeline
Job Coach
Goodwill Southern California Store & Donation Center
04.2023 - Current
WAREHOUSE MANAGER, CASHIER
Dollar Tree
01.2022 - 01.2023
ACCOUNTS RECEIVABLE CLERK
Emtek
01.2006 - 01.2019
High School Diploma -
La Puente High School