Brymekia Crosby
Fort Mill,SC
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Meduit
10.2023 - 08.2024
- Verify insurance, billing/address information, took/applied payments for doctor/hospital visits, helped patients understand EOB information, adhere to any questions or concerns regarding specific products, and communicate with doctors for different referrals
Customer Service Manager
Food Lion
Rock Hill, SC
04.2012 - 12.2023
- Customer Service/Sales Associate. Answered inbound and outbound calls, Adhere to customer inquiries, Cash handling, input bank deposits, input customers inquiries, handle all escalated issues/problems, collecting payments, issued money order/Western Unions, check cashing.
- Supervised shift teams of 6-10 members while maintaining operational efficiency.
- Demonstrated proficiency in Microsoft Word, Access, Excel, and PowerPoint.
Customer Service Representative
TD Bank
09.2022 - 03.2023
- Managed and resolved customer issues through effective communication on inbound channels.
- Assist customer by navigating accounts to solve issues which includes balance inquiries, funds transfers, check release status, reordering checks, educate customer on new products, fee reversal, and providing a legendary customer experience
Customer Service Representative
Synchrony Financial
01.2019 - 05.2019
- Provided support and assistance to customers.
- Managed and responded to inbound inquiries.
- Adhere to credit card payments, Billing, Approved/Denied credit applications, Solved issues with customer accounts
Education
Diploma -
Rock Hill High School
Rock Hill01.2011
Skills
- Retail
- Customer Service
- Data Entry
Timeline
Customer Service Representative
Meduit
10.2023 - 08.2024
Customer Service Representative
TD Bank
09.2022 - 03.2023
Customer Service Representative
Synchrony Financial
01.2019 - 05.2019
Customer Service Manager
Food Lion
04.2012 - 12.2023
Diploma -
Rock Hill High School