Bryna Groffman
Pompano Beach,FL
Summary
Accomplished Customer Service Representative with a proven track record at HMG Data Solutions, enhancing customer loyalty through exceptional complaint resolution and active listening. Skilled in active listening and conflict resolution, I excel in high-pressure environments, significantly improving customer satisfaction. My expertise fosters team development and efficient problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HMG Data Solutions
03.2024 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Crew Member
Sonic
12.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Beth Jacob High School
North Miami Beach, FL06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint resolution
- Professional telephone demeanor
- Product Knowledge
- Payment Processing
Timeline
Customer Service Representative
HMG Data Solutions
03.2024 - 05.2024
Crew Member
Sonic
12.2021 - 02.2022
High School Diploma -
Beth Jacob High School
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