Summary
Work History
Education
Skills
Certification
PROFESSIONAL HISTORY
Languages
Websites
Work Availability
Affiliations
Accomplishments
Software
Timeline
CustomerServiceRepresentative
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Bryne Whitcher

Medical Coder
Newton,IA

Summary

Motivated CPC‑A medical coder with a strong academic foundation in outpatient and pro‑fee coding, supported by a 3.95 GPA A.A.S. in Medical Coding. Brings excellent attention to detail, strong communication skills, and the ability to work independently with accuracy. Offers 14 years of administrative and customer‑service experience, demonstrating professionalism, reliability, and a commitment to delivering high‑quality work.

Work History

Customer Service & Administrative Professional

Vernon Company
2001 - 2010
  • Executed high-accuracy data entry, document management, and data auditing under tight deadlines.
  • Managed secure, compliant written digital communications across cross-functional corporate teams.
  • Transitioned to a formally approved remote work arrangement from 2007–2010, maintaining excellent autonomous productivity.
  • Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.

Customer Service Representative

Newton Manufacturing
1998 - 2000
  • Served as liaison between sales reps, customers, and factories
  • Entered and processed orders with strong attention to detail
  • Ordered product samples for customers and supported the order entry department. Resolved order issues and coordinated corrections with vendors
  • Reviewed documentation and maintained accurate customer records
  • Provided professional customer support in a fast‑paced promotional advertising environment
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
  • Managed order processing and fulfillment using company-specific systems, ensuring accuracy and timeliness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Bank Teller

Mid-Iowa Savings Bank
1996 - 1998
  • Processed customer transactions with accuracy and confidentiality
  • Provided customer service and answered account questions
  • Prepared correspondence and completed data entry and filing
  • Maintained accurate financial records and documentation
  • Monitored compliance with regulatory requirements during transactions and account setups.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Provided customer records, account statements and copies of checks.

Education

Associate of Applied Science (A.A.S.) - Medical Coding

Northwest Technical College
Bemidji
05-2026

Medical Coding Technical Certificate - Medical Coding

Northwest Technical College
Bemidji
05-2026

Skills

  • Coding Systems: ICD-10-CM, CPT, HCPCS Level II
  • Software & Workflows: 3M Encoder, AHIMA VLab, EHR Navigation
  • Compliance: NCCI Edits, E/M Leveling, HIPAA Privacy, Medical Necessity Review
  • Specialties: Outpatient, Physician Clinic, OB/GYN Documentation, Denial Prevention
  • Diagnostic coding accuracy
  • Clinical documentation review
  • Continuing education commitment
  • Electronic health records navigation
  • Critical thinking
  • Medical terminology
  • Time management aptitude
  • CPT coding
  • Anatomy and physiology
  • HIPAA compliance

Certification

  • Certified Professional Coder – Apprentice (CPC-A) | AAPC (Issued: April 2026)
  • AAPC Certified Professional - Coding Curriculum Certificate: Fulfills 1 Year of AAPC Experience Requirements.
  • Medical Coding Technical Certificate

PROFESSIONAL HISTORY

  • CPC‑A certified outpatient/pro‑fee medical coder with formal training in ICD‑10‑CM, CPT, HCPCS, E/M, documentation review, and compliance.
  • Completed Medical Coding Certificate through Northwest Technical College; focused on outpatient physician services and revenue‑cycle fundamentals.
  • 10+ years of administrative, customer service, and data‑accuracy experience across banking, retail, manufacturing, and corporate environments.
  • Remote administrative experience (2008–2010) handling confidential records, data entry, order processing, and written communication.
  • Strong background in high‑volume customer support, problem resolution, and maintaining accuracy under deadlines.
  • Experience in quality assurance and production documentation at Newton Manufacturing.
  • Banking experience as a teller at Mid‑Iowa Savings Bank with emphasis on accuracy, compliance, and secure handling of financial data.
  • Long‑term family caregiving experience coordinating home health, wound care supplies, and medical documentation (non‑clinical).
  • Seeking a fully remote outpatient or pro‑fee coding role with a focus on accuracy, compliance, and efficient charge capture.

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • AAPC – American Academy of Professional Coders Member, CPC-A credential holder

Accomplishments

  • Graduated with Honors and earned multiple academic awards, including the Dean’s List and Outstanding Student Award(2025), demonstrating consistent high performance and mastery of medical coding coursework.
  • Completed a structured medical coding practicum with hands-on outpatient/pro-fee cases, including documentation clarification, code assignment, and turnaround-time management.
  • Delivered high-accuracy data entry and record verification across multiple roles (banking, retail, production), consistently meeting quality standards and reducing errors.

Software

3M Encoder, AHIMA VLab, EHR/EMR Systems, Practice Management Systems, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, Data Entry Platforms, Internet Research Tools

Timeline

Associate of Applied Science (A.A.S.) - Medical Coding

Northwest Technical College

Medical Coding Technical Certificate - Medical Coding

Northwest Technical College

Customer Service & Administrative Professional

Vernon Company
2001 - 2010

Customer Service Representative

Newton Manufacturing
1998 - 2000

Bank Teller

Mid-Iowa Savings Bank
1996 - 1998