Abigail Vargas
Garland,Texas
Summary
Personable and upbeat individual with natural aptitude for empathy and problem-solving. Possesses in-depth understanding of customer service principles and effective communication skills. Committed to delivering high-quality support and fostering positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
VXI Global Solutions LLC
Garland, TX
10.2025 - Current
- Managed resolution of customer inquiries to uphold high satisfaction and retention standards.
- Facilitated efficient call management during peak hours to address urgent cases while ensuring accuracy and thoroughness.
- Adapted swiftly to evolving company policies and systems to maintain consistent service delivery during organizational changes.
- Applied knowledge of HIPAA and OSHA regulations to ensure workplace safety and confidentiality.
- Championed patient advocacy initiatives to ensure comprehensive care and support.
Intake Coordinator
The Bridge Breast Network
Dallas, TX
08.2024 - 09.2024
- Utilized electronic health record systems for efficient tracking of patient information and follow-ups.
- Maintained compliance with health regulations and standards during intake operations and documentation processes.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Warehouse Operator
Zobele USA Inc./ KDCone
Garland, TX
03.2023 - 10.2023
- Collaborated with team members to maintain clean and organized workspaces, ensuring safety compliance.
- Engaged in continuous learning of warehouse procedures, tools, and equipment for improved performance.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Achieved targets for order processing, diligently working to meet daily quotas.
- Input data efficiently and accurately meeting production quotas.
Education
Associate of Applied Science - Medical Coding And Billing
The College of Healthcare Professions
Dallas, TexasSkills
Assessed billing practices within medical insurance to improve overall collection processes and ensure prompt payments
Analyzed UB-04 claims for adherence to regulatory requirements, effectively minimizing potential claim denials
Applied in-depth understanding of medical terminology to optimize patient interactions and streamline clinical processes
Abstracted medical records with a focus on coding accuracy and evaluation of medical necessity
Evaluated medical documentation and assigned HCPCS Level II codes for various healthcare services, enhancing operational efficiency and service delivery
Applied ICD-9, ICD-10, and HCPCS Level II coding standards to uphold compliance and enhance operational effectiveness in healthcare
Managed appeals process by meticulously tracking claims and coordinating effective follow-up actions
Reviewed coding documentation for CPT, ICD-10-CM, and HCPCS modifiers, ensuring alignment with regulatory standards and adherence to industry best practices
Certification
- National Registered Certified Coding Specialist (NRCCS), Dallas, Texas, 2024-07-01, Certification awarded for completion of understanding fundamentals and regulations of compliance.
- HIPAA, Certification awarded for completion of understanding fundamentals and regulations of compliance.
- BLS/CPR, Certified in BLS/CPR with foundational knowledge of emergency compliance protocols and healthcare safety regulations.
Timeline
Customer Service Advocate
VXI Global Solutions LLC
10.2025 - Current
Intake Coordinator
The Bridge Breast Network
08.2024 - 09.2024
Warehouse Operator
Zobele USA Inc./ KDCone
03.2023 - 10.2023
Associate of Applied Science - Medical Coding And Billing
The College of Healthcare Professions