Brynlee Kernan
Columbia,SC
Summary
Dynamic sales leader with a strong history of driving revenue growth and enhancing customer satisfaction at Palm Beach Tan. Expertise in stock management and staff training has facilitated notable increases in in-store profitability while maintaining operational excellence. Proven ability to cultivate a high-engagement team environment, consistently achieving and surpassing sales targets. A solid foundation in anthropology supports a deep understanding of diverse cultural perspectives, positioning for success across various business fields.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Palm Beach Tan
Columbia, SC
08.2023 - Current
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Hostess
Publico
Columbia, SC
10.2023 - 04.2024
- The same responsibilities apply to other hosting job down below.
Shift leader
Palm Beach Tan
04.2023 - 08.2023
- Implemented strategies to increase sales and improve service quality.
- Participated in ongoing education on tanning products, equipment, and safety protocols.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Ensured compliance with state and local tanning regulations and guidelines.
- Updated computer databases with client and inventory data.
- Maintained detailed records of client feedback and treatment plans to present personalized care.
Twin Peaks girls (Hostess)
Twin Peaks
11.2022 - 04.2023
- Monitored dining area to assess server capacity and estimate wait times.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers and provided them with menus.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Shift leader
Palm Beach Tan
12.2022 - 01.2023
- See above description of Shift Leader responsibilities
Salon Consultant
Ultra-Tan
09.2022 - 12.2022
- The company was bought out by Palm Beach Tan, and the same responsibilities apply to Shift Leader
- See above Shift Leader responsibilities
Barista
Starbucks
12.2020 - 08.2022
- Stocked shelves with ingredients needed to make coffee drinks.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Memorized official and off-menu coffee and tea preparations.
Drive-through, fountain, carhop
Sonic
03.2020 - 10.2020
- Scrubbed and polished counters to remove debris and food.
- Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.
- Conducted routine checks around the parking lot for cleanliness and safety.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Took orders, prepared foods and processed payments in full-service establishment.
- Prepared drinks, condiments, and food items according to restaurant standards.
Education
Bachelors - Anthropology
University of South Carolina
South Carolina 05-2025
High School -
Lugoff-Elgin High School
01.2021
Skills
- Stock management
- Sales expertise
- Customer service and engagement
- Process improvements
- Hiring and training
- Inventory control
- Employee scheduling
- Staff management
- Store organization and operations
- Upselling and cross-selling
- Order management
Extracurricular Activities
LEHS Varsity Cheer, 2017-2021, State Finals 2017, State Finals 2018, State Finals 2020 Concert Band, 2014-2021, Placed in Region Band in 2016, Summer Symposium/Leadership Camp 2018, Summer Symposium/Leadership Camp 2019 Jazz Band, 2017-2021 Aerial Silks, 2016-2021 Spring Dance Showcase, 2019 Cheer Invasion Allstars, 2009-2016 Student Aid, Fall Junior-Senior Year
Certification
- UN Introduction to Sustainable Development in Practice
- UN Office for Disarmament Affairs Certification in Cyber Diplomacy
- UN course on Climate Change, Peace and Security: Understanding climate-related security risks through an integrated lens
- South Carolina Tanning Operator Training and Certification
Volunteer Experience
- Registration and Course Director, Palmetto Moon Marathon
- Dressing Room Manager, 2019 Winter Dance Showcase
- Bouncy House Regulator, Homecoming
- Big Sister/Little Sister
- Cheer Clinic Instructor, Little Demon Cheer Clinic
- Tutor, Algebra II, Business Calculus, Calculus II
Timeline
Hostess
Publico
10.2023 - 04.2024
Assistant Store Manager
Palm Beach Tan
08.2023 - Current
Shift leader
Palm Beach Tan
04.2023 - 08.2023
Shift leader
Palm Beach Tan
12.2022 - 01.2023
Twin Peaks girls (Hostess)
Twin Peaks
11.2022 - 04.2023
Salon Consultant
Ultra-Tan
09.2022 - 12.2022
Barista
Starbucks
12.2020 - 08.2022
Drive-through, fountain, carhop
Sonic
03.2020 - 10.2020
Bachelors - Anthropology
University of South Carolina
High School -
Lugoff-Elgin High School
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