Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brynn Kleiner

Onalaska

Summary

Reliable and adaptable professional with strong communication, problem-solving, and time management skills. Proven ability to collaborate effectively, meet goals, and respond to changing priorities. Known for integrity, efficiency, and a proactive approach to challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
La Crosse, WI
10.2020 - Current
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing product knowledge and personalized assistance during shopping experiences.
  • Trained new staff on customer service protocols, fostering a collaborative team environment.

School Age Care Staff

La Crosse Area Family YMCA
La Crosse, WI
01.2024 - 03.2025
  • Oversaw safety, well-being, and developmental activities for elementary-aged children.
  • Planned and facilitated engaging daily activities to promote developmental growth through arts and crafts, STEM initiatives, and recreational games.
  • Developed and executed behavior management plans utilizing positive reinforcement methods.
  • Delivered daily updates to parents regarding child behavior and well-being, fostering a collaborative environment for support and development.
  • Ensured compliance with all licensing regulations, including child abuse prevention, first aid, and CPR/AED protocols.

Education

Associate of Science -

Western Technical College
La Crosse, WI

Associate of Arts - Psychology

University of Wisconsin, La Crosse
La Crosse, WI

Bachelor of Science - Nursing

Winona State University
Winona, MN
05-2028

Skills

  • Customer service
  • Good communication skills
  • Active listening
  • Relationship building
  • Critical thinking
  • Conflict resolution

Certification

BLS for Healthcare Providers, Basic Life Support (BLS)-American Heart Association

Timeline

School Age Care Staff

La Crosse Area Family YMCA
01.2024 - 03.2025

Customer Service Specialist

Dick's Sporting Goods, Inc
10.2020 - Current

Associate of Science -

Western Technical College

Associate of Arts - Psychology

University of Wisconsin, La Crosse

Bachelor of Science - Nursing

Winona State University