Summary
Overview
Work History
Education
Skills
Timeline
Links
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Brynn McKay

Brynn McKay

Fort Wayne,IN

Summary

Customer-focused professional with proven skills in problem resolution, active listening, and conflict management. Committed to enhancing customer satisfaction and fostering positive relationships in high-stress environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Lincoln Financial
Fort Wayne, IN
09.2025 - Current
  • Assisted customers with inquiries and problem resolution to enhance satisfaction.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Collaborated with team members to streamline communication processes and improve service efficiency.
  • Educated clients on product features, benefits, and services available through Lincoln Financial.
  • Addressed customer complaints promptly, ensuring timely resolutions and fostering positive relationships.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Strength and Conditioning Coach Intern

Adrian College
Adrian, MI
08.2021 - 03.2024
  • Collaborated with coaching staff to integrate strength training into overall athletic development plans.
  • Educated athletes on nutrition and recovery strategies to enhance performance outcomes.
  • Oversaw group training sessions, providing guidance on technique and form during exercises.
  • Analyzed athlete data to refine training methodologies, improving efficiency in program delivery.
  • Improved athlete performance by designing and implementing strength and conditioning programs tailored to individual needs.
  • Supported athletes in achieving both short and long-term goals by offering consistent feedback, encouragement, and constructive criticism during training sessions.

Education

Bachelor of Science - Exercise Science

Adrian College
Adrian, MI
05-2025

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint handling/resolution
  • Microsoft Excel
  • Client relations
  • Documentation
  • Microsoft outlook
  • Administrative support
  • Account management

Timeline

Customer Service Representative

Lincoln Financial
09.2025 - Current

Strength and Conditioning Coach Intern

Adrian College
08.2021 - 03.2024

Bachelor of Science - Exercise Science

Adrian College

Links

www.linkedin.com/in/brynn-mckay-3a597322b/