Brynn Sullivan
Mesa,AZ
Summary
Dynamic and customer-focused professional with proven expertise in customer service and cash handling, honed across roles at Premier Feed and Pet, Culver's Restaurant, and Dunkin' Donuts. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork and problem-solving abilities. Achieved positive feedback through meticulous attention to customer needs and efficient transaction management. I have multiple other skills like working with children which I have 5+ years of experience in. I am also very great with working with special needs individuals.
Overview
1
1
year of professional experience
Work History
Cashier
Premier Feed and Pet
10.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Culvers Team Member
Culver's Restaurant
01.2024 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
Dunkin Crew Member
Dunkin' Donuts
08.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
GED -
Desert Hills High School
Gilbert, AZ05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Conflict resolution
- Complex Problem-solving
Timeline
Cashier
Premier Feed and Pet
10.2024 - 01.2025
Culvers Team Member
Culver's Restaurant
01.2024 - 07.2024
Dunkin Crew Member
Dunkin' Donuts
08.2023 - 01.2024
GED -
Desert Hills High School
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