Brynna Tebbe
Plains,PA
Summary
Proven leader in financial and retail sectors, notably at Mariner Finance, where I spearheaded a team to a 35% boost in loan originations. Expert in strategic planning and customer relationship management, I excel in staff development and operational efficiency. My approach combines keen financial management with effective communication, driving significant business growth and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mariner Finance
Wilkes-Barre, PA
03.2023 - Current
- Collaborated with the Branch Manager to oversee daily operations, ensuring optimal efficiency and compliance with company policies.
- Managed a team of 5 employees, providing training, mentorship, and performance evaluations to enhance team productivity and service quality.
- Assisted in the development and execution of branch sales strategies, contributing to an 35% increase in loan originations over 6 months.
- Fostered strong customer relationships through personalized service, resulting in a 10% increase in customer satisfaction scores.
- Implemented operational improvements that streamlined processes, reducing loan processing time and enhancing overall customer experience.
Banker
Citizens Bank
Kingston, PA
03.2021 - 03.2023
- Referred customers to other banking departments for specialized services.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing tailored financial solutions to meet client needs.
- Educated customers on online banking and mobile banking applications to drive virtual awareness.
- Balanced teller drawers and ATM cash.
- Maintained compliance with banking regulations and internal policies, ensuring a secure and efficient banking environment.
Supervising Agent
American Income Life Insurance Company
Wilkes-Barre, PA
07.2015 - 03.2021
- Implemented effective marketing strategies that resulted in increased lead generation and conversion rates for the agency.
- Streamlined agency processes by implementing innovative technology solutions, leading to increased efficiency and reduced overhead costs.
- Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
- Led and trained a team of agents, providing ongoing support and development to enhance sales performance and product knowledge.
- Ensured compliance with regulatory standards and company policies, fostering a transparent and ethical sales environment.
Evening Manager
Redners Warehouse Markets
Hegins, PA
07.2013 - 07.2015
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Trained and mentored new and existing staff to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor Of Arts - Broadcast Journalism
Marywood University
Scranton, PA06.2015
High School Diploma -
Milton Hershey School
Hershey, PA06.2011
Skills
- Money Handling
- Product and service knowledge
- Staff Training and Development
- Retail Operations
- Marketing knowledge
- Sales Strategies
- Customer Relationship Management (CRM)
- Strategic Planning
- Financial Management
- Recruitment and hiring
- Employee Performance Evaluations
- Cost Reduction
- Project Management
- Microsoft Office expertise
- Time Management
- Attention to Detail
- Negotiation and Conflict Resolution
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Certification
- Life Insurance License
- Accident and Health License
- Credit Lines License
Timeline
Assistant Manager
Mariner Finance
03.2023 - Current
Banker
Citizens Bank
03.2021 - 03.2023
Supervising Agent
American Income Life Insurance Company
07.2015 - 03.2021
Evening Manager
Redners Warehouse Markets
07.2013 - 07.2015
Bachelor Of Arts - Broadcast Journalism
Marywood University
High School Diploma -
Milton Hershey School