Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Brynnden Thurnau

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues,Always providing the best customer service and helping the customers as much as i can!

Overview

4
4
years of professional experience

Work History

Cashier/Customer Service Representative

Target
Jacksonville, FL
02.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.

Customer Service/Retail Sales Associate Manager

Walmart
Denton, TX
07.2022 - 01.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Demonstrated knowledge of store products and services.
  • Processed returned merchandise according to company policies.
  • Promoted special offers and discounts to encourage additional purchases.
  • Ensured compliance with all applicable laws regarding sale of age-restricted items.

Server/Cashier/Customer Service Representative

Rosas Cafe
Frisco, TX
07.2020 - 06.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier/Customer Service Representative

Andy's Frozen Custard
Frisco, TX
01.2020 - 06.2020
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Operated cash register to collect payments from customers.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Greeted customers and provided menu information.
  • Ensured that all health regulations were followed during food preparation and storage processes.
  • Verified accuracy of order before serving it to customers.

Education

GED -

Heritage High School
Frisco, TX

Skills

  • POS Systems
  • Payment Processing
  • Cash Register Operation
  • Returns Processing
  • Excellent Customer Service

Affiliations

  • I love to rollerblade, i have been rollerblading since i was 7 years old.
  • i love to rock climb as a hobby!

Languages

English
Professional
Spanish
Limited

Timeline

Cashier/Customer Service Representative

Target
02.2023 - Current

Customer Service/Retail Sales Associate Manager

Walmart
07.2022 - 01.2023

Server/Cashier/Customer Service Representative

Rosas Cafe
07.2020 - 06.2022

Cashier/Customer Service Representative

Andy's Frozen Custard
01.2020 - 06.2020

GED -

Heritage High School

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Brynnden Thurnau