Brynne Hiester
Pittsburgh,PA
Summary
Prospective graduate with foundational knowledge in Psychology and Sociology and hands-on experience gained through academic projects and courses. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread
12.2019 - 01.2025
- Trained new team members by providing information on job procedures and company expectations.
- Delegated tasks across team members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
Line Crew Member
Roots Natural Kitchen
10.2022 - Current
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA05-2025
Skills
- Time management
- Problem-solving
- Multitasking and organization
- Customer service
- Teamwork and collaboration
- Attention to detail
- Customer engagement
- Integrity and honesty
- Learning agility
- Crew leadership
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Line Crew Member
Roots Natural Kitchen
10.2022 - Current
Team Lead
Panera Bread
12.2019 - 01.2025
Bachelor of Science - Psychology
University of Pittsburgh
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