Brynnleigh Muncy
Ravenna,KY
Summary
Healthcare professional with extensive experience in patient care and support. Proven ability to contribute to team goals and ensure patient well-being. Known for reliability, adaptability, and strong collaborative skills. Adept at managing clinical tasks and ensuring high standards of care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Nursing Assistant / Medical Assistant
ESTILL COUNTY CHILDREN'S CLINIC
IRVINE, KY
02.2025 - Current
- Support providers and nurses with care management procedures and complex patient examinations to streamline clinic operations.
- Manage Healthcare Documentation and analyze patient medical histories to ensure data integrity within Managed Care Systems such as Microsoft Word, Outlook, and Excel
- Coordinate care management appointments and facilitate member outreach to address Social Determinants of Health (SDoH).
- Perform high-accuracy Data Entry for patient charting while strictly adhering to HIPAA guidelines and confidentiality protocols.
- Provide compassionate Member Services to pediatric patients and families, acting as a liaison for non-clinical member needs.
House & Pet Sitter (Self-Employed)
HOUSE & PET SITTER
IRVINE, KY
01.2020 - Current
- Provide dependable in-home coordination and care management for client properties and animals with high attention to detail.
- Maintain rigorous security protocols and facility oversight, ensuring zero security breaches during client absences.
- Communicate clearly with clients regarding service status and needs, effectively functioning as a dedicated support specialist.
- Demonstrate consistent responsibility and trustworthiness while managing sensitive environments and urgent logistical requirements.
Customer Service Associate
THE TWIN
IRVINE, KY
01.2023 - 01.2025
- Delivered high-quality customer service by resolving member inquiries and managing front-office style transactions in a fast-paced setting.
- Analyzed and processed transaction data with 100% accuracy, mirroring basic Claims Processing workflows for retail operations.
- Maintained organizational standards for the facility, improving operational efficiency and reducing administrative backlog.
- Supported facility management by completing opening and closing procedures and optimizing inventory and documentation storage.
Education
High School Diploma -
Estill County Highschool
Irvine, KY05.2025
Bachelor of Science - Nursing
Eastern Kentucky University
Richmond, KY05.2029
Skills
- Care Management & Healthcare Administration: Managed Care Systems, Healthcare Documentation, Social Determinants of Health (SDoH), Care Management, Healthcare Administration, HIPAA Guidelines, Medical Terminology
- Technical & Administrative Operations: Data Entry, Microsoft Office, Claims Processing, Electronic Records Management, Vital Signs, Medical Histories, Appointment Scheduling
- Member Services & Outreach: Member Outreach, Member Services, Patient Care, Customer Service, Front Office Operations
- Specimen collection
- Oral hygiene assistance
- Charting accuracy
- Patient care
- Basic life support
- HIPAA compliance
- Recording vital signs
- Bedside manner
- Patient relationship building
- Electronic charting
- Medical terminology
- Healthcare ethics
Certification
Certified Nursing Assistant (CNA) – State of Kentucky (January 2025)
Timeline
Clinical Nursing Assistant / Medical Assistant
ESTILL COUNTY CHILDREN'S CLINIC
02.2025 - Current
Customer Service Associate
THE TWIN
01.2023 - 01.2025
House & Pet Sitter (Self-Employed)
HOUSE & PET SITTER
01.2020 - Current
High School Diploma -
Estill County Highschool
Bachelor of Science - Nursing
Eastern Kentucky University