Bryonna Koch
Crown Point,IN
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer experiences.
Overview
6
6
years of professional experience
Work History
Server
Brothers Breakfast And Lunch
11.2020 - 09.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Assistant Office Manager
Dedicated Family Health
03.2020 - 11.2020
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Recorded expenses and maintained accounting records.
- Created and updated records and files to maintain document compliance.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
Caribou Home Rentals
06.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Calumet High School
Calumet City, IL05.2016
Skills
- Cash Handling
- Operational Efficiency and Safety
- Guest Relations Management
- Problem Resolution
- Excellent Capacity To Retain New Things
- Excellent Time Management
Timeline
Server
Brothers Breakfast And Lunch
11.2020 - 09.2021
Assistant Office Manager
Dedicated Family Health
03.2020 - 11.2020
Receptionist
Caribou Home Rentals
06.2015 - 12.2016
High School Diploma -
Calumet High School
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