Bryony Benavidez
San Antonio
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail with a high degree of accuracy.
Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.
Overview
9
9
years of professional experience
Work History
Patient Advocate
Airrosti
San Antonio
12.2023 - Current
- Educated patients on treatment options and recovery processes.
- Assisted patients in navigating insurance and financial concerns.
- Manage high volume inbound calls.
- Prepare and fax clinical notes and super bills in accordance with privacy guidelines.
- Documented patient interactions and care details accurately.
- Addressed patient inquiries and resolved issues promptly.
- Facilitated communication between patients and clinical staff effectively.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Helped patients understand care, coverage, and payment responsibilities and rights.
Call Center Representative
MCNA Dental
04.2022 - 09.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
KIN Assistant
NEISD
01.2017 - 06.2019
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Developed and implemented strategies to improve student engagement.
- Laminated teaching materials to increase durability under repeated use.
- Monitored students in computer lab to enforce proper use of resources.
- Developed and delivered presentations on course topics.
Education
Some College (No Degree) - Diagnostic Medical Sonography
St Phillips College
12.2021 -
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Training and Development
- Resolving Issues
- Online Systems
- Cultural Awareness
- Customer Service Optimization
- Collaborative Environments
- Customer Communication
- Call Transfers
- Appointment Scheduling
Timeline
Patient Advocate
Airrosti
12.2023 - Current
Call Center Representative
MCNA Dental
04.2022 - 09.2023
Some College (No Degree) - Diagnostic Medical Sonography
St Phillips College
12.2021 -
KIN Assistant
NEISD
01.2017 - 06.2019