Brysen Dafun
Kihei
Summary
Dynamic sales professional with a proven track record at Jim Falk Automotive Group, excelling in customer relationship building and complex problem-solving. Leveraged product knowledge and interpersonal skills to enhance client satisfaction and expand customer base, significantly boosting sales revenue. Skilled in innovative sales strategies and customer needs assessment, consistently delivering outstanding service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Jim Falk Automotive Group
10.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Valet Attendant
Andaz Wailea Maui Resort
03.2019 - 09.2022
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
Sales Representative
KarMart Of Maui
01.2019 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Representative
Jim Falk Automotive Group
03.2017 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
No Degree - General Education
Feather River College
Quincy, CA05.2013
High School Diploma -
Henry Perrine Baldwin High School
Wailuku, HI05.2011
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-Solving
- Customer Needs Assessment
Timeline
Sales Representative
Jim Falk Automotive Group
10.2022 - Current
Valet Attendant
Andaz Wailea Maui Resort
03.2019 - 09.2022
Sales Representative
KarMart Of Maui
01.2019 - 03.2019
Sales Representative
Jim Falk Automotive Group
03.2017 - 12.2018
No Degree - General Education
Feather River College
High School Diploma -
Henry Perrine Baldwin High School
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