Summary
Overview
Work History
Education
Skills
Timeline
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Bryson Betz

Rowlett

Summary

Experienced leader and professional in the airline industry with six years in ground operations. Demonstrates expertise in metrics analysis, safety protocols, and operations management, fostering a culture of compliance and efficiency. Passionate about enhancing ramp morale through creative initiatives and striving for continual safety and improvement in customer satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager Ramp

Southwest Airlines
05.2023 - Current
  • Drive performance through coaching, training, and leadership accountability
  • Examine metrics closely to identify areas for improvement
  • Ensure the Supervisor group understands and adheres to all policies and procedures
  • Develop and manage supervisor bids, schedules, and projects
  • Implement competitions surrounding KPI's to boost ramp morale
  • Manage the labor administration for ramp agents in accordance with TWU guidelines

Ground Operations Supervisor

Southwest Airlines
09.2019 - 05.2023
  • Manage ramp operations to ensure KPIs are met
  • Oversee logistics of staffing during shift to provide proper coverage of flights
  • Helped establish compliance with all airport and government regulations within the workforce
  • Lead ramp agents to perform to company and customer expectations
  • Formulate and Implement a process to track accountability for the closing operation

Ramp Agent

Southwest Airlines
08.2018 - 09.2019
  • Help meet expectations by transporting bags, freight, and other cargo quickly and efficiently
  • Strive to sustain a safe work environment by following safety protocols
  • Communicate with other teams to make certain, flights were pushed on time

General Manager

Peak Sports MGMT
12.2016 - 04.2018
  • Maintain relationships with partners to ensure satisfaction
  • Work with vendors and teams to guarantee contract obligations were met
  • Build presentations in PowerPoint and Photoshop for potential partners to display product packages

Education

Bachelor of Business Administration (BBA) - Marketing

University of Central Arkansas
01.2016

Skills

  • Recruiting and interviewing
  • Coaching and mentoring
  • Conflict resolution
  • Policy administration
  • Orientation and training
  • Microsoft office expertise

Timeline

Assistant Manager Ramp

Southwest Airlines
05.2023 - Current

Ground Operations Supervisor

Southwest Airlines
09.2019 - 05.2023

Ramp Agent

Southwest Airlines
08.2018 - 09.2019

General Manager

Peak Sports MGMT
12.2016 - 04.2018

Bachelor of Business Administration (BBA) - Marketing

University of Central Arkansas

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Bryson Betz