Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jennifer Sykes

Chicago,IL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

13
13
years of professional experience

Work History

Ramp Agent

United Airlines
04.2021 - Current
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Coordinated ground crew activities to complete objectives on schedule.

Lead Sales Associate

Macy's Department Store
10.2010 - 04.2021
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored sales team performance and provided constructive feedback.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

High School Diploma -

Chicago Vocational High School
Chicago, IL
05.2000

Skills

  • Problem-Solving
  • Paperwork Processing
  • Call Management
  • Data Entry
  • Complaint Resolution
  • Appointment Scheduling
  • Policy Implementation
  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Strategic Planning
  • Orientation and Training
  • Strategic Planning
  • Orientation and Training
  • Strategic Planning
  • Orientation and Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Ramp Agent

United Airlines
04.2021 - Current

Lead Sales Associate

Macy's Department Store
10.2010 - 04.2021

High School Diploma -

Chicago Vocational High School

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Jennifer Sykes