Bryson Faison
Summary
Dynamic hospitality professional with a proven track record at Thompson Hospitality Milk and Honey, excelling in relationship building and analytical thinking. Delivered exceptional service that enhanced customer satisfaction and drove repeat visits. Skilled in optimizing operations and fostering team collaboration, consistently achieving sales targets through proactive engagement and strategic planning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Professional-Server
Thompson Hospitality Milk and Honey
Washington
08.2024 - 01.2025
- Drive customer retention through exceptional service, leveraging menu knowledge and attentive care to create memorable dining experiences and boost repeat visits
- Analyze guest feedback and preferences to refine service approach, contributing to continuous improvement of restaurant operations and customer satisfaction
- Analyze guest preferences and feedback to refine service approach
- Adapt swiftly to high-volume periods, maintaining quality standards and minimizing wait times
VIP Host-Server
The Park at Fourteen
Washington
12.2023 - 02.2024
- Curate exceptional VIP experiences, fostering client relationships and driving revenue growth through personalized service and strategic event planning
- Optimize VIP guest satisfaction, leading to increased repeat bookings and positive word-of-mouth referrals for The Park at Fourteen
- Foster strong relationships with clients and team members, ensuring seamless coordination of VIP events and exceptional service delivery
Club Staff Member
Planet Fitness
Clinton
03.2023 - 11.2023
- Welcomed members, managed check-ins, and resolved inquiries at Planet Fitness
- Ensured seamless gym operations and fostered positive member experiences
- Maintained accurate member records, processed payments, and handled administrative tasks
- Implemented efficient front desk procedures, reducing wait times
- Promoted membership upgrades and additional services, contributing to increased revenue
- Addressed member concerns promptly, enhancing satisfaction rates
Front Desk Agent
LA Fitness International
Waldorf
01.2023 - 11.2023
- Maintained vigilance through periodic checks of entrance area surveillance systems.
- Resolved customer complaints promptly and courteously.
- Handled phone calls, provided assistance, and directed accordingly.
- Delivered outstanding customer service ensuring adherence to company policies.
- Kept accurate records of guest transactions.
General Merchandiser
Target
Wenatchee
03.2020 - 09.2020
- Streamlined inventory management, reducing stockouts by implementing data-driven forecasting
- Boosted sales through strategic product placement and upselling techniques
- Maintained meticulous inventory records, ensuring accuracy in stock levels
- Executed precise product rotations, minimizing waste and maximizing shelf life of perishables
- Embraced company initiatives with passion, driving team motivation
- Consistently exceeded sales targets through proactive customer engagement and product knowledge
Education
Business Communications - Business
Wenatchee Valley College
Wenatchee, WA04-2022
Associate of Science - General Studies
United Tribes Technical College
Bismarck, N.D.10-2020
Skills
- Professionalism
- Relationship building
- Team collaboration
- Solution-oriented
- Analytical thinking
- Sales
- Safety and security
References
Dr. Crystal Edwards, Seek 2 Find, (347) 996-0777
Sgt Deangelo Thomas, United States Marine Corps (443) 915-0777
Accomplishments
- Recognized for my outstanding guest services in Google Reviews.
Certification
- AED Certification - American Heart Assosiation
- CPR Certication
Timeline
Hospitality Professional-Server
Thompson Hospitality Milk and Honey
08.2024 - 01.2025
VIP Host-Server
The Park at Fourteen
12.2023 - 02.2024
Club Staff Member
Planet Fitness
03.2023 - 11.2023
Front Desk Agent
LA Fitness International
01.2023 - 11.2023
General Merchandiser
Target
03.2020 - 09.2020
Business Communications - Business
Wenatchee Valley College
Associate of Science - General Studies
United Tribes Technical College
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