Bryson Haynes
Cedar Rapids
Summary
Ambitious and results-oriented individual with over 9 years of TGM & Site Supervisor experience, creating operational improvements and impacting overall morale and productivity. Progress-driven planner adept at building and retaining high-performing teams.
Overview
13
13
years of professional experience
Work History
Training General Manager
Papa Johns International Inc.
05.2011 - 10.2018
- Manage and assume for all functions of a Papa John's Restaurant to ensure high quality products, customer service and ensure restaurant profitability.
- Build a system of quality team members, managers, and assistant managers.
- Actively interview and hire motivated team members, maintain adequate staffing levels according to projected sales.
- Efficiently coach and develop team members to ensure entire team is trained with quality and customer focused.
- Great at building an atmosphere of teamwork, great energy and fun.
- Created an organized schedule of over 40 employees while managing time off requests along with business requirements.
- Manage sales goals against budget and prior year by providing quick and friendly customer service.
- Managing goals against budgets and previous years, ensuring food, labor and other controllable costs stay within budget.
- Executed creative local restaurant marketing and creating a positive presence in the community.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Site Supervisor
Cypress Healthcare Valet
10.2018 - 10.2020
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Evaluated employee performance quarterly and annual reviews.
- Prepared operational reports or records for employee or HR review.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Trained service staff on latest policies and procedures.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving prior employee training issues.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
General Manager
Popeyes
10.2020 - 04.2021
- Prepared annual budgets with controls to prevent overages.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Identified trends in customer marketplaces to develop valuable solutions.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bartender
Applebees
04.2021 - 08.2021
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Taught employees bar sales techniques, resulting in higher profits.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Pedallers Fork
08.2021 - 11.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
Swing Courier
Federal Express
Cedar Rapids, IA
11.2021 - 06.2022
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Delivered updates on anticipated task completion times.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Followed verbal and written instructions to properly move and ship products.
General Laborer
Advance Services
Cedar Rapids, IA
08.2022 - 12.2022
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Assisted in the successful completion of various projects through diligent labor and attention to detail.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Maximized resource utilization by maintaining tools and equipment in proper working order through regular maintenance checks.
Owner
New Start Services
Cedar Rapids
09.2022 - Current
- Creating a business with a creative idea & motivation followed by passion & determination.
- Increased annual revenue by creating improvements in marketing efficiency.
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Developed business guidelines, policies, rules & resources for maximum productivity in every task.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Mapped current business and operational processes.
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Project Manager
Patriot Communications
Solon, IA
12.2022 - Current
- Oversee a group of technicians, with responsibility our team completes the project on time while meeting specific deadlines.
- Establish effective communication among team for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Trench Fiber to Home, Ariel Fiber to Business or homes. Pulling of wire to apartments through ceilings, attics, etc. Splicing Fiber.
- Install Fiber to the home, Splitter enclosures to MDU's, buildings, Multi-ONT racks/rail installations,
Education
High School Diploma - undefined
Kirkwood Community College
Cedar Rapids, IA2017
Skills
- Effective leader
- Staff training/development
- Employee scheduling
- Coaching and mentoring
- Business development
- Budget development
- Project Management
- Event and meeting planning
References
Logan Nielsen
Patriot Communications
Owner
Solon, IA, 52333
(319) 213-5646
Timeline
Project Manager
Patriot Communications
12.2022 - Current
Owner
New Start Services
09.2022 - Current
General Laborer
Advance Services
08.2022 - 12.2022
Swing Courier
Federal Express
11.2021 - 06.2022
Bartender
Pedallers Fork
08.2021 - 11.2021
Bartender
Applebees
04.2021 - 08.2021
General Manager
Popeyes
10.2020 - 04.2021
Site Supervisor
Cypress Healthcare Valet
10.2018 - 10.2020
Training General Manager
Papa Johns International Inc.
05.2011 - 10.2018
High School Diploma - undefined
Kirkwood Community College