Cam Mansfield
Concord,NC
Summary
Training General Manager at Papa Johns, adept at enhancing employee engagement and optimizing inventory control. Proven leadership in problem resolution and KPI tracking, fostering a culture of excellence and customer satisfaction. Well-versed in selecting trainee's, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 11 years of progressive training experience and take on challenging new role at Buc-ee’s.
Overview
11
11
years of professional experience
Work History
Training General Manager
Papa Johns
Concord, NC
10.2014 - Current
- Facilitated staff training sessions focused on enhancing skills and optimizing workflow processes.
- Orchestrated comprehensive onboarding initiatives, fostering a seamless transition for new hires into the company culture.
- Facilitated collaboration with management to pinpoint skill gaps and develop tailored training solutions.
- Analyzed training content and delivery methods to optimize effectiveness in high-pressure settings.
- Implemented systematic inventory control measures to sustain optimal stock levels and reduce errors.
- Analyzed inventory records through regular audits to guarantee precision and compliance with established company standards.
- Developed and implemented training programs focused on inventory management best practices, resulting in improved team performance.
- Interpreted data trends to predict demand and refine purchasing strategies across a range of products.
- Implemented inventory control measures to maintain adequate stock availability for customer satisfaction.
- Executed systematic cycle counts, verifying inventory records for consistency and accuracy.
- Conducted market research and crafted targeted marketing initiatives to elevate brand recognition and engagement.
- Oversaw customer service initiatives aimed at improving response times and increasing overall client satisfaction.
- Interpreted service metrics to uncover trends and streamline operational processes.
- Created comprehensive guidelines for escalation management, focusing on swift and effective resolution.
- Investigated and resolved customer issues, focusing on maintaining high levels of satisfaction and loyalty.
- Facilitated resolution of customer issues by tracking progress and ensuring timely follow-up.
- Analyzed and improved interview workflows, resulting in a more positive candidate experience and reduced hiring duration.
- Established a comprehensive orientation program for newly hired employees, ensuring understanding of company policies and role expectations.
- Managed comprehensive interview scheduling, arranged travel accommodations, and ensured clear communication with candidates during entire hiring process.
Education
No Degree - Engineering
Academy of Engineering At Mallard Creek High School
Charlotte, NCHigh School Diploma -
Mallard Creek Highschool
Charlotte, NC06.2013
Skills
Training delivery
Staff development
Employee engagement
New hire on-boarding
Coaching and mentoring
Customer relationship management (CRM)
KPI tracking
P&L management
Leadership and team building
Problem resolution
Efficient multi-tasker
Inventory control
Employee scheduling
Labor cost controls
Timeline
Training General Manager
Papa Johns
10.2014 - Current
No Degree - Engineering
Academy of Engineering At Mallard Creek High School
High School Diploma -
Mallard Creek Highschool