John T. Veatch
Jeffersonville,IN
Summary
25+ years of personal experience building insight into growth and development.,Guided others through personal growth process with coaching and development support.,Championed promote-from-within culture by helping people around me succeed.
Overview
28
28
years of professional experience
Work History
Training General Manager
Thorntons Oil
Louisville, KY
04.2022 - Current
- Developed training programs for store managers, reinforcing operational standards, safety, and customer service expectations.
- Led onboarding for new leaders, accelerating readiness for daily store operations and compliance requirements.
- Evaluated team performance and tailored coaching to close skill gaps across multiple locations.
- Standardized training materials to improve consistency in procedures, policies, and guest experience execution.
General Manager/District Manager
Qdoba Mexican Eats
Louisville, KY
08.2010 - 06.2021
- Hired as Assistant Manager and promoted to Restaurant Manager within two years.
- Promoted to District Manager in 2019, overseeing eight locations over three-year period
- Served initially as Assistant Training Manager, assigned to five locations within two years of hire.
- As GM was responsible for successful operations, building sales through marketing and catering.
- Hired, trained and supervised crew of up to 45, including six managers/shift leads.
- Developed catering sales from nominal to $15,000/week by personally marketing to nearby businesses.
- Earned Certified Training Manager after completing eight-month process and named Certified Training Restaurant in 2016; trained new DM’s and GM’s totaling 65 managers over three years.
- As District Manager was responsible for overseeing eight GM’s, reviewing operational objectives, coaching leaders/developing teams, reviewing P&L statements monthly.
- Responsible for all HR matters within eight stores; investigating complaints, mediating conflicts and counseling managers and staff to effectively resolve problems.
- Promoted four supervisors to GM, replacing six of eight GM’s in District; promoted 25 Shift Leads to salaried managers, and 25 from crew to Shift Leads
- Consistently exceeded profit target of 25% - 42% by replacing GM’s and staff, training managers/associates in customer care, providing consistent products, and by building catering sales
- Recognized with Gold Sales Awards 2013 & 2014 by exceeding sales vs. previous year by 15% and 18%
- Recognized with Lowest VOG (Voice of the Guest) Award 2018, receiving the lowest number (3.5%) of complaints among 400 locations
- Recognized with Catering Sales Increase Award 2018, increasing income by more than $10,000/week
- Three stores in District awarded Gold Sales and many received VOG awards.
- (Reason for leaving: changes in company structure created unrealistic goals with reduced staffing, resigned to consider next career opportunity)
First Assistant Manager
McDonald's
Louisville, KY
10.1998 - 06.2010
- Hired as Associate while in high school and was promoted multiple times to Shift Lead, Assistant Manager and to First Assistant Manager (2004) over 12-year period
- Responsible for training and leading a team of 84 Associates and 12 Managers, operating 24/7 location in teams of up to 22 employees each shift.
- Completed multiple courses at McDonald’s University including Business 101, Expense Class for AGM’s, EMP (Management Financial Analysis) for 1st AGM’s and Training 101
- Maintained cost controls, completed weekly inventory and extension to produce cost of sales always within targeted range.
- Consistently maintained profit of 18-22% of sales
- Recognized as having lowest complaint #’s among 26 area locations
- Recognized as having longest tenure of employees, with 22 of 84 serving five of more years.
- (Reason for leaving: lack of opportunity for advancement, accepted another challenging AGM position)
Education
Associate in Business Management - Paid For By McDonald’s Management Classes
University of Louisville
Louisville, KYHigh School Diploma -
Central High School
Louisville, KYSkills
- Training delivery
- Staff development
- Curriculum design
- Employee engagement
- Written and oral communication
- New hire on-boarding
- Adaptive learning
- Coaching and mentoring
- Customized training
- Small group instruction
- Leadership training
- New employee training
- Course development
- Training material updates
Section name
- Mobile: 502-819-9551
- Email: veatchie@icloud.com
- Annual Sales Volume $2.7 million
- Annual Sales Volume $3.8 million
Timeline
Training General Manager
Thorntons Oil
04.2022 - Current
General Manager/District Manager
Qdoba Mexican Eats
08.2010 - 06.2021
First Assistant Manager
McDonald's
10.1998 - 06.2010
High School Diploma -
Central High School
Associate in Business Management - Paid For By McDonald’s Management Classes
University of Louisville