Summary
Overview
Work History
Education
Skills
Timeline
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Bryson Mccalister

Lexington,SC

Summary

Adept at navigating high-stress customer interactions, I significantly enhanced customer loyalty at State Farm through empathetic resolution of complaints and efficient problem-solving. My tenure at Jani King Cleaning bolstered my teamwork and critical thinking skills, preparing me for dynamic challenges. Proficient in computer applications, I excel in roles requiring customer service and collaborative problem-solving.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

State Farm
06.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Intern

Jani King Cleaning
10.2019 - 06.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.


Education

High School Diploma -

Aiken High School
Aiken, SC
06.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Teamwork and Collaboration
  • Fast Learner

Timeline

Customer Service Representative

State Farm
06.2023 - 08.2023

Intern

Jani King Cleaning
10.2019 - 06.2023

High School Diploma -

Aiken High School

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