Bryson Thoma
Wauconda,IL
Summary
Dynamic leader with extensive experience at Chipotle Mexican Grill, excelling in operations management and team building. Spearheaded strategies boosting sales and profitability, enhanced safety standards, and fostered strong community and vendor relationships. Demonstrated expertise in facility management and employee development, ensuring organizational growth and high satisfaction levels. Ready to transition into a new field with fresh perspective. Wanting to leverage experience to drive success and innovation in a new role.
Overview
7
7
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
04.2024 - Current
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and payroll
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with my team, nearby schools to bring in customers and allow for fundraising opportunities, and venders to ensure any equipment repairs and routine maintenance is completed in a quick manner and completed to the highest standard
- Scheduling any team and management meetings regarding but not limited to, performance, opportunities, team building and OSHA safety
Apprentice
Chipotle Mexican Grill
04.2023 - 04.2024
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Conducted inventory checks to ensure all materials were available for upcoming delivers, preventing overstocking and lowering cost of operations.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
Service Leader
Chipotle Mexican Grill
03.2020 - 04.2023
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the restaurant, leading to improved collaboration and greater overall effectiveness.
- Mentored team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
- Ensured compliance with company regulations through diligent documentation and adherence to established procedures.
Kitchen Leader
Chipotle Mexican Grill
11.2019 - 03.2020
- Managed daily food preparation tasks, ensuring consistency in taste and quality of the food
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Crew Member
Chipotle Mexican Grill
05.2018 - 11.2019
- Worked front line, online ordering and register.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service on the line
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Fire Science
McHenry County College
Crystal Lake, ILHigh School Diploma -
Wauconda High School
Wauconda, IL05-2018
Skills
- Leadership and team building
- Operations management
- Training and development
- Facility management
Timeline
General Manager
Chipotle Mexican Grill
04.2024 - Current
Apprentice
Chipotle Mexican Grill
04.2023 - 04.2024
Service Leader
Chipotle Mexican Grill
03.2020 - 04.2023
Kitchen Leader
Chipotle Mexican Grill
11.2019 - 03.2020
Crew Member
Chipotle Mexican Grill
05.2018 - 11.2019
Fire Science
McHenry County College
High School Diploma -
Wauconda High School
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