Bryson Townes
Manchester,NH
Summary
Highly motivated, with several years of customer service experience in various levels within the field Skilled in conflict resolution, problem-solving, and ability to be an excellent team player. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail."
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Applebees, Black Bear Diner
Derry, NH
10.2024 - Current
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Stock Room Associate
Walmart
Hooksett, NH
05.2024 - Current
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Dorm Life Advisor
NH Job Corp
Manchester, NH
10.2023 - 03.2024
- Ensured the safety of students while in the dorms
- Conducted leisure activities while in the dorms and create community groups to help educate students on social skills, job searching, healthy relationships etc.
- Encouraged students to complete the program to become a better self.
- Provided proactive conflict resolution.
- Communicated regularly with other dorm members, counselors and instructors on student concerns
Package Handler
Fed Ex Ground
Londonderry, NH
06.2020 - 08.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Checked all outgoing shipments to ensure accuracy of contents.
- Managed inventory levels by tracking incoming and outgoing packages.
- Responded promptly to customer inquiries about shipment status updates.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Maintained a clean work environment by removing debris from the loading dock area.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Collaborated with team members to improve workflow and increase productivity.
Camp Counselor
Brantwood Camp
Greenfield, NH
06.2018 - 08.2022
- Supported inner-city children to have a memorable camp experience.
- I worked as the head lifeguard at the camp pool, maintained its cleanliness, and ensured the safety of the campers at all times.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Inspected cabins daily to verify cleanliness standards were met according to health regulations.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
High School Diploma -
Hillsborough-Deering High School
Hillsborough, NH06-2019
Skills
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Team collaboration
- Crisis management
- Policy enforcement
- Adaptability
- Excellent communication
- Reporting and documentation
- Staff training
Affiliations
- Computer editing through an online company
- Participated in the drama club during High School career
Certification
- Life Guard Certification
References
References available upon request.
Timeline
Server
Applebees, Black Bear Diner
10.2024 - Current
Stock Room Associate
Walmart
05.2024 - Current
Dorm Life Advisor
NH Job Corp
10.2023 - 03.2024
Package Handler
Fed Ex Ground
06.2020 - 08.2023
Camp Counselor
Brantwood Camp
06.2018 - 08.2022
- Life Guard Certification
High School Diploma -
Hillsborough-Deering High School
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